Hi,

I've had the NP3500 for a few months, and it has become impossible to use for the last couple weeks.

Using the remote + universal remote + android remote app shows the same result:

- navigating through the menus is dead slow (it takes about 10 minutes to get to the Settings page...
- once there, it takes another 10 minutes scrolling down to each entry...
- and the device auto powers off after that, making it impossible to reach the Network settings/update checker, sections.

Needless to say I can't play music either...

I just wanted to know if there is a tweak to hard-reboot the device and restore to factory settings, so I can get a chance to try this before sending it to repair...

Thanks for your help.