Your experiences with MyRemote v2.1 for iOS (iPhone/iPad)

[Muccie]

@smart: I did not wrote that the app is COMPLETELY untested by Philips. From your posting, I understood that you installed the app 2 days later than I (any many others) did: at that time I/we installed the app (on the iPad) it did NOT start. But 2 days later it started "working"..... That is why I got the feeling that the app has/had a "date-check" or whatever. There was a kind of the same "incident" with the previous version of this app: EPG did not work on the iPad. So I posted, fuzzy reply. And automagically, a few days later EPG started working. That gave me the feeling that the Philips EPG portal or server did NOT recognize requests (browse-ID) coming from iPad3's: someone at Philips "secretly" put that service to "on" and then it worked. BUT: that is my "gut-feeling" and sadly enough, Philips never explained WHY EPG did not work in the first days after the release and then started working. THAT is my problem: communication from Philips is "fuzzy". My feeling now is, that Philips had tested the app, but in their lab. And they should have done field-testing: so install the app on and see if it works at a typical home. But lets see with what kind of explanation Philips comes with WHY some many found that the app on the iPad(2 and 3 I believe) did not work and since yesterday automagically started working: that makes me very curious !!

[bluevoice]

Hi all,

Please help us in getting some crash logs: see here. You can send them to nettv.forum@philips.com. Thanks for your cooperation.


Regards,
JuAn

Hi Philips - JuAN,

I found the cause of the problem with the updated app. No need for logs .

The app crashes when there is not enough free space on an iDevice. I had 995 MB free on my iPad 2, cleared some space, now I have 2,6 GB free space. I had to remove the app and reinstall it but it now works without crashing and sending you back to the springboard.

At this moment the MyRemote app needs space to be able to expand because of the Twonky memory leak. If you fix the leak, than you also have a solution for the crashes. And the sooner, the better...

[Muccie]

Hi Philips - JuAN,

I found the cause of the problem with the updated app. No need for logs .

The app crashes when there is not enough free space on an iDevice. I had 995 MB free on my iPad 2, cleared some space, now I have 2,6 GB free space. I had to remove the app and reinstall it but it now works without crashing and sending you back to the springboard.

At this moment the MyRemote app needs space to be able to expand because of the Twonky memory leak. If you fix the leak, than you also have a solution for the crashes. And the sooner, the better...

Although Twonky "eats and eats and eats", I still have/had 7 Gb free on my iPad3. So your theory does not explain why in my case the app did not work and 2 days later all of a sudden started working with nothing changed.

I have switched of the "server" in the app, because at some point it had taken 5 Gb. But: switching of the server in the app, does not free up this memory: I had to delete the app and reinstall it. And although the server is "off", the app "eats" 1 Gb for no apparent reason.

[tetrapackage]

iPad or any Apple devices is not actually perfect. You might find a bit glitchy when you have new apps or apps that you haven't used before. I also have this app working and all of a sudden, it won't work. Then after some time, it gets back to normal.

[Muccie]

iPad or any Apple devices is not actually perfect. You might find a bit glitchy when you have new apps or apps that you haven't used before. I also have this app working and all of a sudden, it won't work. Then after some time, it gets back to normal.

Your experience that the Philips remote app all of a sudden does not work anymore has much more to do with Philips than with Apple's iOS. iOS is very stable, Philips seems to have massive problems with their EPG 'server' as well with very often shortes outages without propper announcements. I am not a typical Apple fanboy at all, but Apple devices and firmware are very state of the art, near perfect. If apps do not behave as you think they should, that is really on the account of the programmer of the App and not the device.

Strangly though, Philips has so far NOT reacted on the reports that this app did not work the first 2 days and then started working: that makes me very curious WHY.

[Muccie]

Very silent here.....

[gvtolle]

I'm very new to this in that I just purchased my Philips TV this week, I cannot get it to locate the tv to even connect on my iPhone ?

[smart]

I just saw Twonky releasing a new version of their app. They released a fix for the massive usage of storage (1GB or more on some devices).

Since the MyRemote app is based on Twonky technology, I'm feeling, we are not far away from getting a fix here...



Twonky app had the same storage usage as MyRemote on my device. Now, Twonky uses only a few MB...

[Zee]

Hi Philips,

I cannot download this app from the App store, I'm located in South Africa (SA) and it seems the app is not available here.

How can i get access to this app?

Regards,
Zee

[Muccie]

Hi Philips,

I cannot download this app from the App store, I'm located in South Africa (SA) and it seems the app is not available here.

How can i get access to this app?

Regards,
Zee

Make a new iTunes account for an European country

[Zee]

Thanks, I kinda figured i needed to do that, just thought it would have been easier if the application was distributed.

[Asopropricuntent]

Hello,
I installed yesterday MyRemote on my new iPad. My TV is a 40pfl8605M/08.
I'm experiencing some problems beacuse, even if the SmartTV services are on anf the tv is connected with ethernet cable, my IPad connected on the same network cannot see the TV even if if i get into the simply share i can show photographs of my ipad?

Can you help me?

Kind regards

[Toengel]

Hi,

did you installed the latest firmware 140.47 (via USB only)? Also activate jointSpace on your TV (http://www.supportforum.philips.com/...atibility-list)!

Toengel@Alex

[Cookie]

I'm very new to this in that I just purchased my Philips TV this week, I cannot get it to locate the tv to even connect on my iPhone ?

Dear Gvtolle,

A bit late maybe, but in the US Philips is selling TV's based upon other (chip) platforms, therefore they do not offer these apps. Via the "official" way you should not even could have downloaded the app. Wonder how you did that....

[Joerg_L]

Now its end of August....

where ist the SimplyShare Fix??