Hi there,

I bought these headphones at some point in the spring of 2017 and they worked pretty well for a long while. I'm not sure when, but at some stage, the microphone simply stopped working, on both my laptop and my mobile phone. The microphone is picked up by my Windows 10 laptop at least, but simply doesn't pick up any sound when I try to test it. I have tried muting and un-muting, that hasn't made any difference. Is the microphone just broken or is there perhaps a way I can hard-reset the device? I should stress that the Bluetooth connection and the actual headphones are working perfectly, it's just the microphone that isn't working.