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    Unacceptable issues with my 9956 21:9 "Platinum"

    I have as a stupid, foolish customer, waited for several weeks and months for a new firmware that will correct the problems, and yet these remain.

    After paying 26000 Norwegian kroner = (4200 USD, 2800 GBP or 3430 Euro), which this tv costs here, I as a salesman,
    a calibrator for a large Hi-Fi retailer, an image specialist, and a service-manager, stand on bare ground as a customer and feel the frustration of you all, seeing that my own TV from Philips, the Flagship, suffers from defect backlight scanning, FLASHES at least once per minute, seemingly has a darker right side of the panel than the left, stutters on fast movement, suffers from obvious crosstalk in 3d, and the two player gaming-solution bleeds images both ways, making you motion sick because you see the other player's movement as your own background. I am deeply disappointed.

    I spoke to the retailer here, and he said: "Have you tried to turn off the backlight and the contrast enhancer?"

    I am not 2 years old. Besides, One Simple Question: What is expected of you to turn off in the tv that you have paid 3430 Euros for? If that is the case, we have a lawsuit for false advertising coming up here.

    Thank you, folks.

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    Quote Originally Posted by Lighthouse View Post
    I have as a stupid, foolish customer, waited for several weeks and months for a new firmware that will correct the problems, and yet these remain.

    After paying 26000 Norwegian kroner = (4200 USD, 2800 GBP or 3430 Euro), which this tv costs here, I as a salesman,
    a calibrator for a large Hi-Fi retailer, an image specialist, and a service-manager, stand on bare ground as a customer and feel the frustration of you all, seeing that my own TV from Philips, the Flagship, suffers from defect backlight scanning, FLASHES at least once per minute, seemingly has a darker right side of the panel than the left, stutters on fast movement, suffers from obvious crosstalk in 3d, and the two player gaming-solution bleeds images both ways, making you motion sick because you see the other player's movement as your own background. I am deeply disappointed.

    I spoke to the retailer here, and he said: "Have you tried to turn off the backlight and the contrast enhancer?"

    I am not 2 years old. Besides, One Simple Question: What is expected of you to turn off in the tv that you have paid 3430 Euros for? If that is the case, we have a lawsuit for false advertising coming up here.

    Thank you, folks.


    Unfortunately we are many in this forum who have your same problems. But worst of all is that our TVs can fail, the worst is that Philips is not resolved and is deaf to our complaints. I fear that most faults will not be solved with simple software upgrades.

    Regards

    Google Translator.

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