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  1. #1
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    Top picks and Netflix won't work 49PUS7502/12

    When I try to start top picks the TV says I have to connect to the Internet but it fails with a message try again later.. If I try to start Netflix, I get error code ui-800-3 but according to network test in Netflix everything is ok.

    Other apps from Google Store works fine so the internet connection is ok..

    I'm wondering if my mac address (or something like that) might be blocked from the server side?

    I've made all the troubleshooting I could find.
    Installed the latest software yesterday by usb but still the same errors.

    Please help

  2. #2
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    Philips - Thomas's Avatar
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    Hi,

    do you already use the latest SW Version (only available via the homepage)?

    Thanks
    Thomas
    [many different Devices]-[many different Versions]-[Astra19,2°E/Cable Germany]-[50Mbit DSL]
    FAQ's, Tipps und Tricks etc

  3. #3
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    Yes. I went from 001.002.171.000 to 003.000.208.000. Unfortunately the errors remains.

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