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  1. #1
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    BBC iPlayer and other Smart TV services not working

    Hi,

    I have a 37pfl4007t (with latest firmware). I cannot access the BBC iPlayer or other "Smart" TV services: if I select an App then the App opens and then either hangs (iPlayer) or displays a "cannot access page" error message. I have not changed any network settings. I have cleared the Apps memory and have also re-installed the TV firmware. Is anyone else experiencing these issues / does anyone have a remedy?

    Thanks in advance,
    Paul

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    Philips - Thomas's Avatar
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    Hi,

    which Firmware is installed on your TV?
    In which Country do you live?

    Thomas

  3. #3
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    Hi Thomas,

    Thanks for your response. I think I have traced the problem. I have changed the DNS address in the TV network settings and the Smart TV services are now accessible again. Previously I had set DNS1=8.8.8.8 and DNS2=8.8.4.4 which are the Google public DNS servers and I have been using these successfully for more than a year. But now it appears that they are not responding!? This may be due to a problem / restriction at Google or at my ISP (TalkTalk), I have not made any changes to my local network for a very long time. But now I have reverted to DNS1=192.168.0.1 (i.e. the same as my default gateway address) and this seems to be working. (Note that I had switched to the Google DNS servers when I was having earlier problems with Smart TV.) The mysteries of networking! I am posting this information in the hope it may be of assistance to other users who might experience sudden and unexplained loss of Smart TV services.

    Paul

  4. The Following User Says Thank You to paulpa63 For This Useful Post:

    Philips - Thomas (07-23-2014)

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