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  1. #1
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    Starup Message

    Hi,
    i have 40pfl6636m/08. It's about a month that a message appears when the TV switch on. It say: YOU HAVE A NEW MAIL.Than i press OK and the message disappear. But every time i switch on the TV, it show the same message again.
    What can i do to disable this?

  2. #2
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    Philips - Thomas's Avatar
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    Hi,

    can you post a Photos of this Message please?

    Thanks
    Thomas

  3. #3
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    Hi,
    This is the message.
    Thanks in advanced.
    Click image for larger version. 

Name:	17112014003.jpg 
Views:	38 
Size:	1.20 MB 
ID:	2838

  4. #4
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    Hi,

    I sent the foto of the message, but it 's for moderation.

    BR,

  5. #5
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    Hi,

    thanks for that Picture.
    Message looks like it is comming from a connected CAM module.
    Do you use any CI/CI+ Services?

    Regards
    Thomas

  6. #6
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    Hi,
    Yes, i use a CAM module for digital channels. So you think this is a problem from the provider?

  7. #7
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    Hi,

    the Menu clearly shows like it is from the CAM.
    Simple test, turn out the Cam and check if the message still appears.

    Thomas

  8. #8
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    Many thanks. I'll try.

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