Quote Originally Posted by StefanTV View Post
How many weeks did it take before they send a technician to your house? When did you contact Philips for the 1st time? In May?
My first contact via e-mail was June 10th. At first they thought there was something wrong with my network, router, etc. When I excluded all that, they scheduled me the first time for a technician on July 3rd.
After that, servicedesk called me, and said that they were still investigating the Net TV issues, and that they would call me back when they found out what is causing the problems.
Because I didn't hear anything for weeks, I mailed again July 27th, and insisted to get some action.
This resulted in a phonecall on July 28th, and an appointment on July 28th.
In total this makes almost 7 weeks.