Your experiences with FW v0.14.98.0 for 8000, 9000 and 21:9 series (2011 models)

[Toengel]

Hi,

please post your user feedback about the new FW v0.14.98.0 here.

Changelog:
· Solution for audio mute when signal is dolby/AC3.
· Solution for video audio out of sync.
· Solution for UPC in Hungary resulting in no channels installed after installation.


Important: Please perform a COLD REBOOT after updating (when TV is running again) the firmware (goto standby, wait 2 minutes and plug out the power cord for 2-3 minutes)!

If you have problems that the ZIP archive contain the old version (but the webpage indicates the new one), just add a parameter to the link. This prevents for downloading from some cache or proxy. For example:

http://www.p4c.philips.com/files/5/5...12_fus_eng.zip

add ?a=b at the end:

http://www.p4c.philips.com/files/5/5...us_eng.zip?a=b

Toengel@Alex

[mduran]

Comment Philips Thomas:
This is not the real Changelog!

Changelog v0.14.98.0

- Fixed issue with PNM always on
- Fixed backlight horizontal banding
- Added support for more MKV container formats
- Reduced input lag dramatically
- Fixed glitchy Dolby Digital audio
- Faster startup


Yeah we wish, will never happen.

[DJF3]

Changelog v0.14.98.0

- Fixed issue with PNM always on
- Fixed backlight horizontal banding
- Added support for more MKV container formats
- Reduced input lag dramatically
- Fixed glitchy Dolby Digital audio
- Faster startup

I was not reading this post correctly and got ALL excited.

We're talking about consumer products that have a limited lifespan. Every development effort put in the 2011 models SW is not generating extra revenue, especially with the 2012 models coming up.

Personally I don't think that any of the things in your list is ever going to be fixed, but I do hope so

[kookaburra]

Unfortunately, the main problem of the image, local dimming bug is still there. This is like a continuous torture. When going to solve this serious problem?
I have not noticed any improvement from the previous 14.97 software.

(58pfl9956)

google translator

[kookaburra]

Unfortunately, the main problem of the image, local dimming bug is still there. This is like a continuous torture. When going to solve this serious problem?
I have not noticed any improvement from the previous 14.97 software.

(58pfl9956)

google translator

I'm tired of waiting for an official response from Philips about the problem of local-dimmind. It is unacceptable that since last October and Philips are requesting information remain silent. Someone on this board would be so kind to give me the address of Philips in Holland to send a copy of the complaint?

Thank you.

Google Translator.

[inthehouse]

I'm tired of waiting for an official response from Philips about the problem of local-dimmind. It is unacceptable that since last October and Philips are requesting information remain silent. Someone on this board would be so kind to give me the address of Philips in Holland to send a copy of the complaint?

Thank you.

Google Translator.

Hi

Koninklijke Philips Electronics N.V.
Groenewoudseweg 1
5621 BA, Eindhoven
the Netherlands

Good Luck !

[kookaburra]

Hi

Koninklijke Philips Electronics N.V.
Groenewoudseweg 1
5621 BA, Eindhoven
the Netherlands

Good Luck !

Thank you.

[inthehouse]

Thank you.

No problem.

Also please look here http://www.philips.com/about/investo...tus/index.page



Royal Philips Electronics

Amstelplein 2
Breitner Center
P.O. Box 77900
1070 MX Amsterdam
The Netherlands
Switch board, phone: +31 40 27 91111

[erje]

I have posted this problem in a previous mail and on Thomas advice I contacted the Philips service team.
Philips has outsourced the technical assistance here in Norway to a different company and the service technician arrived with a USB stick and a remote control.
He tried to update the firmware, but could not do this because I already had this done (Philips was informed on this by phone)
Then he surfed through the menues without really having a clue what to do. Eventually he called some guy at Philips and set the TV into "virgin mode" which seems to be a sort of factory reset and left. I then had to do the TV-installations again.

Did it help? Absolutely not. The set sometimes switches off after approx 120 minutes (2 hours) when started from standby. So today I switched the set off with the mains switch in order to get a cold start. Unfortunately there was no image at all only sound... Another restart and it finally got working.

Conclusion: The SW seem to be unstable and it will probably stay like this in the future also.

Should I contact Philips again..... not sure really what they can do

[erje]

I have posted this problem in a previous mail and on Thomas advice I contacted the Philips service team.
Philips has outsourced the technical assistance here in Norway to a different company and the service technician arrived with a USB stick and a remote control.
He tried to update the firmware, but could not do this because I already had this done (Philips was informed on this by phone)
Then he surfed through the menues without really having a clue what to do. Eventually he called some guy at Philips and set the TV into "virgin mode" which seems to be a sort of factory reset and left. I then had to do the TV-installations again.

Did it help? Absolutely not. The set sometimes switches off after approx 120 minutes (2 hours) when started from standby. So today I switched the set off with the mains switch in order to get a cold start. Unfortunately there was no image at all only sound... Another restart and it finally got working.

Conclusion: The SW seem to be unstable and it will probably stay like this in the future also.

Should I contact Philips again..... not sure really what they can do

Just some additional information. I have a collegue with the same model and he just experienced the same 120 minutes (2 hour) switch off as well. Conclusion: It is a system error with this model. Strange Philips can not fix such an easy SW bug.
Tip to Philips: Why not release HW and SW information for us to fix the problems ourselves?

[bluevoice]

Installed the fw 14.98 software on my Philips Cinema Gold TV last night. For me there's still one major Easylink bug, when I use this 2011 Philips TV with Philips HTS (tested with both HTS8652/12 I own and the HTS9140/12 provided by technical service). The TV reboots during the startup sequence of the HTS. I made this new video as I can 100% reproduce the reboots:

http://youtu.be/kB9v-F8A-fc

The HTS triggers a reboot of the TV in the following cases:

1) Press on the HTS-Radio Easylink activity icon in the TV menu (see video above)
2) While inserting a USB drive in the HTS and pressing play when I want to see a video
3) When changing sources on the HTS (to i.e. HDMI1 or HDMI2) by pressing the blue "Source" button on the HTS remote
4) While changing from "watch tv" to "HDMI1" on the TV menu, if you want to switch to the HTS (to watch i.e. a Bluray disc)
5) When starting the TV as the first device and the HTS as the second device, during HTS startup the TV almost always crashes.

Reboots happen 9/10 times, when the Easylink functionality is disabled, the TV does not reboot (crash) during HTS startup sequence.

I mentioned this problem 7 month ago (October 2011) right after I purchased the HTS and Philips keeps ignoring this problem saying investigating the issue is not a high priority.

I do not understand how Philips thinks to continue selling TV's and HTS's in the future if those are not compatible with each other???

@Philips - Thomas: can you please once again bring this issue into the attention of the TV software development team?

[janvan]

Installed the fw 14.98 software on my Philips Cinema Gold TV last night. For me there's still one major Easylink bug, when I use this 2011 Philips TV with Philips HTS (tested with both HTS8652/12 I own and the HTS9140/12 provided by technical service). The TV reboots during the startup sequence of the HTS. I made this new video as I can 100% reproduce the reboots:

http://youtu.be/kB9v-F8A-fc

The HTS triggers a reboot of the TV in the following cases:

1) Press on the HTS-Radio Easylink activity icon in the TV menu (see video above)
2) While inserting a USB drive in the HTS and pressing play when I want to see a video
3) When changing sources on the HTS (to i.e. HDMI1 or HDMI2) by pressing the blue "Source" button on the HTS remote
4) While changing from "watch tv" to "HDMI1" on the TV menu, if you want to switch to the HTS (to watch i.e. a Bluray disc)
5) When starting the TV as the first device and the HTS as the second device, during HTS startup the TV almost always crashes.

Reboots happen 9/10 times, when the Easylink functionality is disabled, the TV does not reboot (crash) during HTS startup sequence.

I mentioned this problem 7 month ago (October 2011) right after I purchased the HTS and Philips keeps ignoring this problem saying investigating the issue is not a high priority.

I do not understand how Philips thinks to continue selling TV's and HTS's in the future if those are not compatible with each other???

@Philips - Thomas: can you please once again bring this issue into the attention of the TV software development team?

Are you saying everything else is fixed with the update?
In that case I don't hesitate to install.

[bluevoice]

Are you saying everything else is fixed with the update?
In that case I don't hesitate to install.

No, I'm not sure what this update fixed, there's no changelog yet. For me the Easylink reboot issue is the most annoying preventing me from fully enjoying my devices.

[janvan]

No, I'm not sure what this update fixed, there's no changelog yet. For me the Easylink reboot issue is the most annoying preventing me from fully enjoying my devices.

Well..should be easy to find out about the main issues to be fixed or not with that update.
Not just talking about your particular prob..but in general.
Please let me know..I have the same T.V.

[Philips]

....@Philips: can you please once again bring this issue into the attention of the TV software development team?

Dear Bluevoice,

See also reply here.

Regards,
JuAn