Your experiences with FW v0.14.98.0 for 8000, 9000 and 21:9 series (2011 models)

[kookaburra]

Hi

Koninklijke Philips Electronics N.V.
Groenewoudseweg 1
5621 BA, Eindhoven
the Netherlands

Good Luck !

Thank you.

[Cinema 21:9]

Here a point is reached where we let our customers no longer this ignorance on the part of Philips fallen!
For months, people post here again and again the same bug.
I've recreated with people from other forums, the error on tens of Cinema Platinum, we have sent you videos and test files, I have offered you after repeated contact with JuAn my help. We have all consistently shown patience and understanding! Here, just nothing happens and it seems that Philips has written off the 2011 models, there are indeed no money to earn more!
But you have apparently forgotten that a manufacturer here in debt is to the customer to provide a fault-free device available!
This is even after months of not happened so far!
But we have paid as a customer with the purchase of your equipment and your salary, from the cleaning lady to software engineers.
It seems you do not realize?

(Google Translator)

[inthehouse]

Thank you.

No problem.

Also please look here http://www.philips.com/about/investo...tus/index.page



Royal Philips Electronics

Amstelplein 2
Breitner Center
P.O. Box 77900
1070 MX Amsterdam
The Netherlands
Switch board, phone: +31 40 27 91111

[inthehouse]

Here a point is reached where we let our customers no longer this ignorance on the part of Philips fallen!
For months, people post here again and again the same bug.
I've recreated with people from other forums, the error on tens of Cinema Platinum, we have sent you videos and test files, I have offered you after repeated contact with JuAn my help. We have all consistently shown patience and understanding! Here, just nothing happens and it seems that Philips has written off the 2011 models, there are indeed no money to earn more!
But you have apparently forgotten that a manufacturer here in debt is to the customer to provide a fault-free device available!
This is even after months of not happened so far!
But we have paid as a customer with the purchase of your equipment and your salary, from the cleaning lady to software engineers.
It seems you do not realize?

(Google Translator)

Hi Cinema 21:9,

I see that you are a "victim" from Germany, as I do.
I recommend a board complaint in writing by registered mail !

The Address...

Philips Deutschland GmbH
Unternehmenskommunikation
Postfach 100229
D-20001 Hamburg
Lübeckertordamm 5
D-20099 Hamburg

Geschäftsführung:

Andreas Wente (Vorsitzender), Jochen Franke, Henrik Köhler, Klaus Baumann, Roger Karner
Vorsitzender des Aufsichtsrates: Hans-Joachim Kamp
Sitz der Gesellschaft: Hamburg
Registergericht Hamburg, 66 HRB 74 560


Tel. +49 (0)40 - 28 99 0
Fax.+49 (0)40 - 28 99 28 29
Umsatzsteueridentifikations-Nummer: DE 812 927597


http://www.philips.de/siteowner


Google translation

[kookaburra]

No problem.

Also please look here http://www.philips.com/about/investo...tus/index.page



Royal Philips Electronics

Amstelplein 2
Breitner Center
P.O. Box 77900
1070 MX Amsterdam
The Netherlands
Switch board, phone: +31 40 27 91111

Brilliant.

[dog soldier]

Hi Cinema 21:9,

I see that you are a "victim" from Germany, as I do.
I recommend a board complaint in writing by registered mail !

The Address...

Philips Deutschland GmbH
Unternehmenskommunikation
Postfach 100229
D-20001 Hamburg
Lübeckertordamm 5
D-20099 Hamburg

Geschäftsführung:

Andreas Wente (Vorsitzender), Jochen Franke, Henrik Köhler, Klaus Baumann, Roger Karner
Vorsitzender des Aufsichtsrates: Hans-Joachim Kamp
Sitz der Gesellschaft: Hamburg
Registergericht Hamburg, 66 HRB 74 560


Tel. +49 (0)40 - 28 99 0
Fax.+49 (0)40 - 28 99 28 29
Umsatzsteueridentifikations-Nummer: DE 812 927597


http://www.philips.de/siteowner


Google translation

hi...i wrote to the support and to the chairman Wente last friday...no reaction till yet...still waiting....but not much longer ....then i write to the "verbraucherschutz"..........

[bluevoice]

Philips is running away from their responsibility. They now strongly concentrate on the release of the 2012 TV lineup as JuAn states here. The users of 2011 TV's are left out in the cold and their problems ignored. This is not as it should be, customers paid a lot of money to only have an unfinished, beta product.

I think we, the customers of Philips should make a strong stand and not let them continue their policy of pushing products on the market that are not finished (software wise) and hope they finish the software in the years after release. They are only eager to compete with other brands but in the process they will loose the most loyal base of customers. This happened before with the 2010 lineup, where problems like sound dropouts have been ignored or never solved properly. At that point they also focused on the new 2011 line.

Philips should solve the problems of the 2011 TV lineup first before moving to the 2012 lineup.

Philips should realize that even if their 2012 lineup comes on the market a few months later, after first solving the important software flaws of the 2011 lineup, they gain something far more important than the money, they regain the trust of loyal customers and that is more important for the continuity of the Philips brand on the TV business.

Philips you can not market a product you claim it has certain features and price those features accordingly, and in reality it turns out those feature are not working or not working properly. This is called deceiving your customers and we should begin an action law suit because of this.

I've been a loyal Philips customer for years but given my recent experiences with Philips, I will never buy another product from Philips again. Vizio also makes some nice 21:9 TV's and I'll take a look at one of these.

[aso]

This firmware is no good !!!, bugs are still here !!!

- backlight dimming top and bottom lines !!!
- PNM bug

Philips is no good manufacturer, i must be reclaim my 46PFL9706, and this is my last Philips product !!!


I know why philips loses its position in TVs !!!

Philips is doomed television production ...

[ali54]

its ok coming on this forum and saying this and that. it dont make any diffrence to philips becuse they still selling tvs and there are lot of daft pepole out there that will buy there poor product.at long as they selling they keep making

[Fitness-Boy]

Philips will never fix this problems if they already started to sell new 2012 models.
We all should give our 2011 models with their incomplete firmware back to philips. We have a 2 years guarantee for our products! So let's do it until it's to late!

[zlatko]

...What i'm starting to notice is that during movie scenes when for example a clear sky is shown or watching a football match, i have vertical darker stripes, i can reproduce this with a still white imagem, where i can also see the darker white stripes from top to bottom, about 6 of them, 3 on each side. One strange thing is that if you are watching the same image from a different angle the stripes are less visible, is it possible that this is caused by the mouth eye filter and its not a software bug?

I think i read somebody else talking about this problem. But i can find the thread. Anybody else has this problem?

What you are noticing is widely known as DSE - Dirty Screen Effect. You can notice it when camera panning horizontally over vast areas of uniform light color - blue sky, green grass on football games, white snow when alpine skiing shown. This is not connected to MothEye filter as DSE is present on 9606 sets without MothEye.
I am having the same issue on my 52PFL9606 and I have observed it on several other 9706&9606 sets in shops and and in Philips service. Actually I still have not seen a 2011 9th series TV without DSE!
You can read and leave a comment in following threads here:

http://www.supportforum.philips.com/...-inhomogeneity
http://www.supportforum.philips.com/...3249-46pfl9706
http://www.supportforum.philips.com/...-52pfl9606m-08

Please do comment on above threads, lets try to get Philips attention to DSE, although I am seriously starting to lose faith in this once reputable company.

[kookaburra]

Ideally, a lawyer draft a letter to us, we shared the letter and that all us to send this letter to the central Netherlands.

Sad to see a lawyer to simply not confirm if they are working on a particular issue, in my case the local dimmin. Sad very sad.

Google translator.

[janvan]

Philips is running away from their responsibility. They now strongly concentrate on the release of the 2012 TV lineup as JuAn states here. The users of 2011 TV's are left out in the cold and their problems ignored. This is not as it should be, customers paid a lot of money to only have an unfinished, beta product.

I think we, the customers of Philips should make a strong stand and not let them continue their policy of pushing products on the market that are not finished (software wise) and hope they finish the software in the years after release. They are only eager to compete with other brands but in the process they will loose the most loyal base of customers. This happened before with the 2010 lineup, where problems like sound dropouts have been ignored or never solved properly. At that point they also focused on the new 2011 line.

Philips should solve the problems of the 2011 TV lineup first before moving to the 2012 lineup.

Philips should realize that even if their 2012 lineup comes on the market a few months later, after first solving the important software flaws of the 2011 lineup, they gain something far more important than the money, they regain the trust of loyal customers and that is more important for the continuity of the Philips brand on the TV business.

Philips you can not market a product you claim it has certain features and price those features accordingly, and in reality it turns out those feature are not working or not working properly. This is called deceiving your customers and we should begin an action law suit because of this.

I've been a loyal Philips customer for years but given my recent experiences with Philips, I will never buy another product from Philips again. Vizio also makes some nice 21:9 TV's and I'll take a look at one of these.

visio might be a good alternative if you want that 21:9 screen format indeed.
so far..it all depends upon price ...tests and reliability.
so..people cinema freaks..if you're not aware yet just google visio 21:9 cinema screen.
for me..if it's good and for the right price it's goodbey to philips forever.

[bluevoice]

visio might be a good alternative if you want that 21:9 screen format indeed.
so far..it all depends upon price ...tests and reliability.
so..people cinema freaks..if you're not aware yet just google visio 21:9 cinema screen.
for me..if it's good and for the right price it's goodbey to philips forever.

@janvan: It's Vizio (with a z). This is the link to the 21:9 tv's. They also feature passive 3D:

http://www.vizio.com/cinemawide/overview

[janvan]

@janvan: It's Vizio (with a z). This is the link to the 21:9 tv's. They also feature passive 3D:

http://www.vizio.com/cinemawide/overview

hey blue..are you going to lecture me for missing some letter? lol.
the link was yours from the beginning...thank you!
i did'nt knew about the existence of uhhh..visio...ha!
again..thx for the info.