Your experiences with FW v0.14.98.0 for 8000, 9000 and 21:9 series (2011 models)

[DerShortyy]

Guys,

One piece of advice. Philips set up this forum so that users can help each other i.e. if one user is looking for specific settings that another user already uses. This way users can help each other and Philips gets less support.

The forum is moderated by people from Philips that can pass the feedback you, users, give here (like firmware related feedback) to the development teams. Please realise that this only happens if there are a lot of complaints about a certain feature / functionality. See the moderation level as a "filter" of what goes to the development teams and what doesn't.

If you have problems with your TV like local dimming, PNM always on, Net TV connectivity, IP-EPG not working correctly, reboots because of network connected NAS (QNAP), please contact Philips Support directly by sending an email:

http://www.support.philips.com/suppo...ncharset=UTF-8

If you do so, you will get beyond the support forum "filter" and get directly to Philips support. Your email will be given a unique support number that Philips has to address one way or the other. The current way for Philips to prioritize issues that will be addressed in the feature is by the amount of official support cases they receive on a certain issue.

So please take your time and file an official support request by using the link above and don't just let it be a disscusion on a forum. Get your issue addressed by Philips or at least let Philips agnowledge it. Remember, the more official support requests about a certain issue, the higher the chance Philips will address the issue quicker.

+1 for that... you should write this down as an extra thread or special announcement so every newbie gets disaffected from its expectations about this forum

[bluevoice]

+1 for that... you should write this down as an extra thread or special announcement so every newbie gets disaffected from its expectations about his forum

Done: http://www.supportforum.philips.com/...2775#post32775.

I hope forum mods make it sticky.

[Espen000]

So today I escelated this case for the third or fourth time (losing track).

The support center would look into the issue again and escelate the issue to the SW developers.

But why do I get the feeling that noting will happenn..

[jowile]

I can not confirm, yet, maybe it will occur... there are a lot of strange things happen with 14.98. Sometimes my HTS is called DVP in the Home Menu... WTF is a DVP???

What functionality does the lower right button of your remote control normally have? In my country it shows text.

rgds
Johan

[DerShortyy]

What functionality does the lower right button of your remote control normally have? In my country it shows text.

rgds
Johan

In Germany its also Teletext

[Philips - Thomas]

Hi DerShortyy

"DVP" means "DVD Player"

Regards
Thomas

[Eliot]

Thomas,

Good to see you're still viewing these forums.

Can you please comment on the local diming issue that everyone on this forum is suffering from?

Thanks,
Eliot

[EdgarPrao]

I am back to 14.84. No PNM bug, no CI+ encryption error!

[jowile]

Am i the only one who lost teletext by upgrading to 14.98?
My tv is an 37PFL9606/h12
Its gone with 14.98 !!

rgds

[DJF3]

Don't want to be negative here, but with every SW release it appears that nothing is fixed that I see people complaining about all the time ;-)

Do I see that correctly?

[DJF3]

Changelog v0.14.98.0

- Fixed issue with PNM always on
- Fixed backlight horizontal banding
- Added support for more MKV container formats
- Reduced input lag dramatically
- Fixed glitchy Dolby Digital audio
- Faster startup

I was not reading this post correctly and got ALL excited.

We're talking about consumer products that have a limited lifespan. Every development effort put in the 2011 models SW is not generating extra revenue, especially with the 2012 models coming up.

Personally I don't think that any of the things in your list is ever going to be fixed, but I do hope so

[erje]

I have posted this problem in a previous mail and on Thomas advice I contacted the Philips service team.
Philips has outsourced the technical assistance here in Norway to a different company and the service technician arrived with a USB stick and a remote control.
He tried to update the firmware, but could not do this because I already had this done (Philips was informed on this by phone)
Then he surfed through the menues without really having a clue what to do. Eventually he called some guy at Philips and set the TV into "virgin mode" which seems to be a sort of factory reset and left. I then had to do the TV-installations again.

Did it help? Absolutely not. The set sometimes switches off after approx 120 minutes (2 hours) when started from standby. So today I switched the set off with the mains switch in order to get a cold start. Unfortunately there was no image at all only sound... Another restart and it finally got working.

Conclusion: The SW seem to be unstable and it will probably stay like this in the future also.

Should I contact Philips again..... not sure really what they can do

[mk81]

And again flashing ambilight in wrong colours in a certain area of the TV while watching 2D DVB-C using a Ci-Module and 2D DVD using HDMI - 58pfl9956

Since the problem increased within the last three days from once a month to daily, I'm not sure if this issue might solve from a hardware reason:
perhaps Thomas from Philips could give me further information !?
Thanx



http://www.youtube.com/watch?v=W9Db4eQPDdc

http://www.youtube.com/watch?v=2EmT47FvCok

[erje]

I have posted this problem in a previous mail and on Thomas advice I contacted the Philips service team.
Philips has outsourced the technical assistance here in Norway to a different company and the service technician arrived with a USB stick and a remote control.
He tried to update the firmware, but could not do this because I already had this done (Philips was informed on this by phone)
Then he surfed through the menues without really having a clue what to do. Eventually he called some guy at Philips and set the TV into "virgin mode" which seems to be a sort of factory reset and left. I then had to do the TV-installations again.

Did it help? Absolutely not. The set sometimes switches off after approx 120 minutes (2 hours) when started from standby. So today I switched the set off with the mains switch in order to get a cold start. Unfortunately there was no image at all only sound... Another restart and it finally got working.

Conclusion: The SW seem to be unstable and it will probably stay like this in the future also.

Should I contact Philips again..... not sure really what they can do

Just some additional information. I have a collegue with the same model and he just experienced the same 120 minutes (2 hour) switch off as well. Conclusion: It is a system error with this model. Strange Philips can not fix such an easy SW bug.
Tip to Philips: Why not release HW and SW information for us to fix the problems ourselves?

[nnay07]

I have the feeling to suffer much more PNM artifacts with this release... (9706)