32PFL6606/12 turns black at random moments

[VincentU]

Hi Guys,

14.99 is out for all Devices, can you please check if the Issue is gone?

Thanks
Thomas

I'll install it now. If you don't hear back from me you can tell the developers the problem is solved

@Niel: You're in the wrong forums, this is the 2011 models forum.

[VincentU]

Hi Guys,

14.99 is out for all Devices, can you please check if the Issue is gone?

Thanks
Thomas

It just happened again with FW v14.99. Problem NOT solved..

[VincentU]

No feedback at all after a week?

[MfFlumf]

This ON-OFF thing sounds like a hardware problem.

Maybe some bad capacitors?

[matteo.k]

Same here: New FW - same problem...

[pierrexp]

Same here: New FW - same problem...

Hi,

The problem is same with many others tv, i ve got a 46pfl8686H and i ve got this bug, it s on tv using DVB or in HDMI with computer, always happening randomly.

Can Philips PLEASE fix this bug?

[vlada]

Hi,

I suffer from the same bug. 55PFL7606H, PC connected over 1,5 m HDMI. TV goes blank for about 2 secs. The sound dropouts a bit longer (3 secs). It appears randomly about once in 2 hours. If the 3D mode was active, after the droupout it is deactivated! So it is not simple short blank screen, but something like a little TV reset. I upgraded (TV bought in May 2012) firmware twice, including the latest 14.99 and the problem remains.

Before Philips I had the same PC and HDMI cable conneced to Samsung TV, and this never happened.

I would really appreciate to see this annoying common bug fixed, please.

Another smaller firmware issue - If I have SBS 3D movie, I have in TV menu always select firstly OU mode and than SBS mode. The direct SBS choice never works correctly.

Thank you for answer.

[VincentU]

I'd like to see a reply from an official Philips Employee in the coming week. Getting sick of this.

[Niels]

Hello all,

After contact with Philips and Technorep I was provided the following solution:
- Turn OFF the automatic channel updates in the channel setting configuration
- In case this option is greyed out, temporarily switch from DVB-C to DVB-T, then the option will be available and after putting automatic channel updates OFF, switch back to DVB-C.
I will test this option for a couple of days to see if it solves my black screen problem.
Maybe it will be a solution for other users here too, so please test and give feedback

By the way, I told the guy that I did not believe that it could be that simple, since this problem is already discussed for a year in this forum! But I hope very much that it will be the solution

Niels

[VincentU]

Hello all,

After contact with Philips and Technorep I was provided the following solution:
- Turn OFF the automatic channel updates in the channel setting configuration
- In case this option is greyed out, temporarily switch from DVB-C to DVB-T, then the option will be available and after putting automatic channel updates OFF, switch back to DVB-C.
I will test this option for a couple of days to see if it solves my black screen problem.
Maybe it will be a solution for other users here too, so please test and give feedback

By the way, I told the guy that I did not believe that it could be that simple, since this problem is already discussed for a year in this forum! But I hope very much that it will be the solution

Niels

Hello,

I already had the auto updates off, so that can't be the problem.
If only a Philips official could reply..

- Vincent

[kosmasgr]

I also have this problem , when i'm watching movies or anything from PC. I use 6m hdmi cable.
my tv model is 40PFL7605/h12

[Squirrel]

I also have the same problem on my 42/666 dropouts on Bluray and freesat box, havnt noticed any on my mac hdmi connection. Given up using iplayer on the tv as it seems generally flaky. This is really really annoying.... I have noticed that the dropouts when watching 3d are much quicker

[Paladium]

Same problem with my PFL9705 over here. Have done excactly as below. Problem still present :-(

Hello all,

After contact with Philips and Technorep I was provided the following solution:
- Turn OFF the automatic channel updates in the channel setting configuration
- In case this option is greyed out, temporarily switch from DVB-C to DVB-T, then the option will be available and after putting automatic channel updates OFF, switch back to DVB-C.
I will test this option for a couple of days to see if it solves my black screen problem.
Maybe it will be a solution for other users here too, so please test and give feedback

By the way, I told the guy that I did not believe that it could be that simple, since this problem is already discussed for a year in this forum! But I hope very much that it will be the solution

Niels

[weijte000]

I can confirm problem also still exists with 14.101 version on my 52pfl9606H/12. Engineer who visited me said it was a Linksys/Cisco communication error. I also have read people using QNAP devices for DLNA.

Can people confirm if it's Cisco only or not or that it's in relation to QNAP devices?

Just posted in connectivity:
http://www.supportforum.philips.com/...ssues-(Reboot)

Regards, Jules

[Niels]

Has something changed to SmartTV/NetTV/IP-EPG?
I am experiencing a bit slower IP-EPG the last two weeks.
Good thing is that I did not have spontaneous reboots for two weeks now !
Coincidence or relation?

Niels