32PFL6606/12 turns black at random moments

[VincentU]

I contacted Philips to check whether the standby software to solve this problem is also available for 2010 model TVs. After redirecting two times to different persons I finally spoke with someone who understood the problem and confirmed that also for 2010 model TVs a new firmware will be released.
Of course they had no idea when this will be available....

Niels

You lucky basterd

I had a good moderator creating me an contact request thingee. I really appreciate what the mod has done for me in the past. The plan was that he created a support request and that I would get proper support.

However, the support guy responded with "It's not Philips' fault, it's your desktop". I responded to him that I am way past that point and he never even replied to me..

[Niels]

Vincent,

I am not that lucky, since Philips is not responding anymore on my open complaint...
(see http://www.supportforum.philips.com/...ll=1#post48125)

[Tecpao]

Hello,

same problem, my tv 40pfl8606m is connected the pc via HDMI, the Screen goes black at random for 1-2 sec, sound drop off during black screen.

I have installed the newest firmware: V 000.014.104.000, still the same, after upgrade firmware sound "clicking" occasionally during play via hdmi....

I have Asus P8H67-I Deluxe an Sapphire HD5550, panasonic hdmi cable.

Easylink enable/disable not fix problem.
HDMI cable replace not fix problem.

Handshake problem??

Philips same not fix problem from 2010 model...

[salebtuber]

IT'S NOT ALWAYS THE FIRMWARE!

A bit shameful I must tell you all that after raving a bit on the seemingly neglected software issue, it turned out to be a HARDWARE error on my TV.

After trying everything I gave up and started searching for repair. Only after months (!) I found the bill and phoned the shop, I still had garantuee.

A friendly repairman came and pointed out to me that the standby light flashed 9 times on startup. This was a specific error signal. He replaced a module in my TV and than it worked
BUT he pointed out that the standby light still flashed on startup, I think it was 5 times now. And he said: if I leave it like this, the problem will start all over again, your panelmodule is broke.
So he gave me a spare TV and took mine to the repair.

And after about two weeks they brought my TV back and it shines

So sorry for my raving, Philips gave me good servicing here. Still I am a bit dissapointed that my TV broke after about 7 months... My previous Matchline I have dumped after 16 years and it still was perfect ..

[Lesp]

Hello,
I have the same problem with freebox connected in HDMI 1080i on 32PFL3517H.
The problem appears for 2s each 2min.
I can test firmware if you have the solution.
It's really disturbing when i display TV.