Can't connect to 42PFL7696T/12 via' Philips My Remote' app

[Jude]

Since updating the app, I am now unable to connect it from my iphone 3GS to my 7000 series 42PFL7696T/12. My TV is updated to Q5551-0.14.93.0. I can ping it on my network but the app still doesn't find it. Can anyone help me with this issue? I have tried reinstalling the app too, with no luck.

[Toengel]

Hi,

try to update your TV to 14.97 via USB and activate JointSpace again.

Toengel@Alex

[Jude]

Hi, thanks for your help. I've updated the TV now but still can't connect I'm afraid. Anything else I may be doing wrong?

[Toengel]

Hi,

did you activate jointspace?

Toengel@Alex

[Jude]

Hi, I tried the chanels named in the app, but nothing happened. Then I read that I shouldn't have to activate it as it is a newer model. How would I know if jointspace is activated or not in my tv settings?

[Philips - Benedickte]

Hi, I tried the chanels named in the app, but nothing happened. Then I read that I shouldn't have to activate it as it is a newer model. How would I know if jointspace is activated or not in my tv settings?

Hi Jude.

Welcome to our forum.

I have had a little look into your problem and found a solution to make sure you've enabled jointspace.

Please do the following steps to do the setup again:

• Your Smartphone and Philips product need to be on.
• The Smartphone Application and your Philips product need to have the latest Software version.
• Ensure your Smartphone and your Philips product are connected to the same Wi-Fi network.
• Switch your TV, using the TV Remote, to watch TV so that you are watching a TV programme.
• Enter 5646877223 using your TV Remote.
• If successful, the following will appear on your TV:

Jointspace enabled


If there should be anything else, don't hesitate to ask again.

Best Regards
Benedickte