“Philips server not found” or no respons to cursor in the Net TV "Terms of use" page.

[RobG]

Hello Philips,

I've tried your procedure, unfortunatelly I didn't succeed to downgrade the firmawre on my TV-set. The autorun.upg from the FUS_Q5551_0.140.34.0_p​rod.zip is not recognized by the TV.

Please help!

I think I have exactly the same problem. I tried to follow the instructions but the TV coes not recognize the upgrade files "geen leesbare bestanden gevonden"... PHILIPS PLEASE HELP

[RobG]

To get the Smart TV / Net TV working again (have the same problem with the lock on the cursor) I have to downgrade the software first and then update it again according to Philips. But.....

When I try to install (downgrade to Q5551_0.140.34.0) the software the TV displays the message "geen leesbare bestanden", so it does not recognize the upgrade file. The file is already unzipped so that is not the cause of the problem. Also I have an USB stick which is FAT formatted. What else can I try???

Pls help

[bogdyss]

I think I have exactly the same problem. I tried to follow the instructions but the TV coes not recognize the upgrade files "geen leesbare bestanden gevonden"... PHILIPS PLEASE HELP

Hello RobG! What sould be done therefore? Have you found any solution?
It seems that Philips won't take into account our problem ...

[GerbenMentink]

Hello RobG! What sould be done therefore? Have you found any solution?
It seems that Philips won't take into account our problem ...

Hi Support Forum, Philips TV support team,
I find myself stuck in the same problem. I already upgraded earlier to OpenSource_Q55XX_0.140.48.0 when I download the software to downgrade OpenSource_Q55XX_0.140.34.0 put it on a USB device, install on the TV it does not recognize the software and writes an update.htm file to the USB. The update.htm refers to a web page which says there are no software updates. End of story, end of support. Looks this was never tested and does not provide an solution.

Please invest a litle more time to build a new patch 0.140.48.xx which repairs the server not found issue and the connectivity issues all people have, test it and release it a again to support to Philips TV community you still have.

With the current support I do not dare to advise to buy a philips tv anymore because it looks it is not well supported.
Good luck building the next patch and hope to see it available soon.

[tinver]

...
It seems that Philips won't take into account our problem ...

I have the same problem and it realy seems that philips whants only to sell and does non whant to support

[tom_mueller]

Hi RobG,

i have the same annoyingly experience with my TV.
Unfortunatelly the firmware downgrade/upgrade didn't solved the problem.

But at least the downgrade and the following upgrade of the firmware worked as described by Philips :-)
May be this works for you as well:

When I have downgraded and upgraded my TV I have used a completely empty USB-Stick. (In a first unsuccessful attempt I have some other files on the stick)
Only the "autorun.upg" file was on the stick (you have to unzip the downloaded file before you put it on the stick)

[shankmaniac]

Dear Philips!
Regards from Dubrovnik Croatia! I bought 2,5 years ago 37PFL7605H/12 smart tv, and I have to say it is a big disapointment ... Because of the screen it was 2 time at the service during the warranty period. When second time came from service NETtv never worked again (philips server not found. please try later). I tried everything! I read tips on your forums but nothing. Routher is ok becouse with other devices i am on the net, no firewall on it. I manualy upgrade to a version: 000.140.047.000, Zip file, 70.88 MB, Date published: 2012-03-22. Nothing... I deleted cookies from Nettv. Nothing...
When I connect tv with routher (wire) it says that it's connected. But NETtv nothing...
Addressing:
Physical Address: 18:8e:d5:35:73:cd
IP Address Assignment: DHCP
IP Address: 192.168.1.22
Always use the same IP address: No
DHCP Lease Time: 0 days, 23:36:35
Please help!

[shanchi]

Same problem with 46PFL5007K/12. Solved.

Recently the TV stopped performing software updates over the net. The SW update menu kept saying there is no update available. Also - every access to the "smart TV" area was giving the "server not found" error message.

Eventually - manually updating the SW solved the issue.
Old version was Q554E-0.97. Upgraded to Q554E-0.100.0.0 (manually, using USB stick).
Problem solved.

[Flaxy]

I have 46PFL6606T with Q5551-01.14.105.0 software and I have the same problem (can't use remote after accepting new "Terms of Use"). It is incredibly annoying. What is the solution?

[Toengel]

Hi,

try to delete Internet Memory... in the network settings

Toengel@Alex