Fidelio L2 cable connection

[Corky McButterpants]

Just upgraded to these excellent cans - wonderful soundstage... but whilst the inline-mic cable snaps into the socket quite satisfactorily, the straight-through cable will not snap in and, in fact, doesn't work at all unless firmly held in place. The two seating lugs appear to have failed in the manufacture; as they are very soft (not at all like the other cable!).

Is this a common issue, or more of a rare one off?

Given that I bought them on eBay (even though new & unopened), I assume warranty is not covered, but are replacements available?

[Corky McButterpants]

I'll take the deafening silence in here as confirmation that it is a known manufacturing issue... ahem!

[Philips - Rafal]

Dear Sir,

We haven't had a complaint of this nature before. We suggest that you contact eBay and request replacement.

Kind regards,
Philips Moderation Team

[Philips - Rafal]

Dear Users,

There is no active discussion on this topic for quite some time. Therefore, we have closed this topic for the moment. In case you want to discuss further, you may start a new topic or send me a PM to re-open the topic.

Thanks for your understanding in advance!

Kind regards,
Philips Moderation Team