Phillips SPA5300/10 problem

[Philips - QK]

Dear paul101,

Your device is not from the suspected resistor issue patch. The replacement processing time varies from a country to another and I do not have much information on this. For this, maybe you have to check with your local support.

Kind regards,
Philips Moderation team

[giannul]

Hi again,

This is about my 3rd set of Phillips SPA5300/10 speakers. After almost 1 month of working properly, the same problem appears now as with the previous two that I have replaced. Can you please check if this is also 1 of the suspected patch?

S/N: JT1A1151005599

Thanks in advance.

Best Regards,
Kostas

[coolboysh]

Hi im Shraddheya here,
I bought SPA5300 in january around 7 months back,
within 2 months I got my first problem of no power no sound, I had given my set to the service centre where they told me that it was due to the resistor with they said they changed and it worked fine, around 1 week back i again got a problem of cracking sound of the subwoofer followed with no sound coming from the Right Red port of the subwoofer, I have just got it back today from the service centre they told me that the IC had stopped working, I am scared cuz i feel it will stop working again if the root problem is not fixed. The service center guy always says its becuz of voltage fluctuation, but no other people have this problem.
my model no is SPA5300/10
S/N : JT1A1138004313

plz help me, if this piece is from the bad patch, would it be replaced ?

[Philips - QK]

Dear users,

Since I see there are more and more cases & the affected patches are getting wider and wider, I will escalate this to our quality team to plan forward some improvement. Meanwhile, if you have 'no sound output issue' and this cannot be settled by a power reset, please kindly contact your local support or take your device to service.

Sorry for the inconvenience caused to you.

Kind regards,
Philips Moderation Team

[denier]

I have the exact same problem. My S/N is JT1A1148001268

[coolboysh]

Hi,
AS i Posted 2 days back, I had gotten my SPA5300 back from the service centre,
and within 2 days of using it.. I AM AGAIN GETTING CRACKING NOISE FROM MY WOOFER this is the 3rd time i would have to go to the service centre within 6 months of my purchase.
PLEASE I WANT THIS ISSUE RESOLVED, or i want a replacement as my piece is giving my continuous problems arising just after 2 days of it getting repaired.
my model no is SPA5300/10
S/N : JT1A1138004313
PLZ REVERT ASAP
Thank You

[Philips - QK]

Dear coolboysh,

I understand the frustration you are now experiencing with our product. Since you are located in India, I would like to discuss with India Consumer Care to see what possibilities we can offer. Could you please send a PM with your name, email address and contact number so that we can follow this up?

With thanks & regards,
Philips Moderation Team

[Philips - QK]

Dear Denier,

As mentioned earlier, if this cannot be settled by a power reset, then please kindly contact your local support or take this to service.

Sorry for the inconvenience caused.

Kind regards,
Philips Moderation Team

[giannul]

Hi again,


This is very frustrating. I have visited local Phillips service several times already over the last 4 months and I have had my speakers replaced every time, with the same outcome. Replacement is also faulty. I do not trust this particular model any more. Is there any way to break this cycle or do I have to accept the fact that I probably wasted my money when I bought these speakers?

BRs,
Kostas

[Philips - QK]

Dear Kostas,

Could you advise the country you are located and send me a PM with your name, email and contact number?
Thanks a lot in advance!

Kind regards,
Philips Moderation Team

[Philips - QK]

Dear coolboysh,

I have passed your case to India Consumer Care team. They will directly contact you to follow up this.
Kindly let us know if we can help you further.

Kind regards,
Philips Moderation Team

[coolboysh]

Thank You for your help,
I wanted to ask that is the problem faced in SPA5300/10 rectified yet in the latest production pieces ?? Or it is still the same, because if the problem hasnt been solved yet there is no point in replacing with a new one as it will incur the same problem yet again, Hence I would like to know if this problem has been solved as there are many cases that even after replacement, the replaced piece was defected aswell having the same problem, i hope you could provide more info about the same so that i can be assured that ill not be getting the same problem after replacement.
Regards

[EmoObama]

Hello,

I have had a problem with my speaker set for quite a while now. The left speaker stops working every so often and to have it start working again I have to either turn up the volume really high for a brief second, or hit it with my hand a few times.
S/N: JT1A1110001182


Thanks.

[Philips - Remko]

Hi EmoObama,

Your device is not from the suspected resistor issue patch.

Kindly check with your local support.

Kind regards,
Philips Moderation team

[yeltz83]

Ok, me too. Bought these about 3 weeks ago and worked for a few days then packed up. Been on holiday, so went and swapped them for a new set today and same problem except no sound from the beginning. Green light very low, then becomes brighter when I switch them off. Have tried twice unplugging and restarting but still nothing. Is this going to be comlicated and time consuming (ie they had some logitech for same price which I can swap them for this afternoon...)

Serial number JT1A1201005352