I have tried to view movies from the Videoland and Pathe video rental apps. However I cannot view the rented movies. When I start a movie in the Videoland app, I get the message: A problem has occurred, the movie is not started. After that, a circle with dots keeps circling around on the screen forever. What is the problem, and how can it be solved?
Besides, I can view videos in other apps, such as NOS app, or Uitzending gemist. I have a 4GB SD card formatted in the TV. I received the SD card from Philips customer service.
Your help would be appreciated. I have already tried all the obvious things.

model: 42PFL7406H/12
software: Q5551-
store country: NL