Audio sync issues

[Tesla]

Hello first post and hope I can get some help.

Recently bought a 5.1 Blue ray home cinema works well but the audio isn't leading the video its lagging it.

On the home cinema you can delay the audio but I need to speed it up. The home cinema only goes to 0 at the negative end no - so I'm stuck. Have tried many times at trying to sync thinking it was the other way but I'm now sure the audio needs to be sped up.

I have a Samsung 46d5520. Unfortunately it hasn't got arc-hdmi so the home cinema is connected to the TV with a hdmi and an optical cable.

When watching a DVD or Blue-ray there is no sync issue but watching TV the problem is there and I'm stumped as to how I can resolve this.

[Tesla]

Hello first post and hope I can get some help.

Recently bought a 5.1 Blue ray home cinema works well but the audio isn't leading the video its lagging it.

On the home cinema you can delay the audio but I need to speed it up. The home cinema only goes to 0 at the negative end no - so I'm stuck. Have tried many times at trying to sync thinking it was the other way but I'm now sure the audio needs to be sped up.

I have a Samsung 46d5520. Unfortunately it hasn't got arc-hdmi so the home cinema is connected to the TV with a hdmi and an optical cable.

When watching a DVD or Blue-ray there is no sync issue but watching TV the problem is there and I'm stumped as to how I can resolve this.

Sorry forgot model and versions

Model HTS3541/05
Versions

System SW 1.32.00
Subsystem SW 18-00-22-00

[Philips - QK]

Dear Tesla,

Please try upgrading the firmware. From firmware v.1.38 onwards, this issue should be resolved.
http://www.p4c.philips.com/cgi-bin/d...&slg=en&scy=GB
Thanks.

Kind regards,
Philips Moderation Team

[Tesla]

OK connected Ethernet to home cinema did search for software and get the message "No valid software found"

[Toengel]

Hi,

please check support website and update via USB Stick (remove any disc before).

Toengel@Alex

[Tesla]

Cheers for the help new software cured the problem. Thank you.