37pfl4606h/58 picture bug

[Zlate]

Hello,
I bought the 37PFL4606H/58 like 2 months ago and so far i love it, looks great satisfies my needs for HD movies and everything, but there is a bug in the picture that bothers me a lot every day. So, i will try to explain how the bug looks like.
When i play movies via USB, on some of them not on all, there is like interference or distortion in the picture not sure how to explain it exactly but its a bug in the picture.... small squares appear in the picture it looks like bad graphics and it lasts like few seconds only... (for example when i watch Game of Thrones i always get that bug during the beginning song part of the episodes). Has anyone had this problem ? Does anyone know whats causing it and how to fix it ?
Please help if anyone knows anything about this problem because it bothers me too much i cannot watch a good movie in peace im always looking for those squares to appear...

[nimbystripes]

How large the videos you are trying to play and how large the videos you can play?

[Zlate]

I don't really know what do you mean by how large videos i play... Like resolution large ? I play all kinds of resolutions from 360p, 480p to 1080p... I cannot say that I've seen that bug only on 1 of these.... happened on too many different movies...

[Philips - Benedickte]

I don't really know what do you mean by how large videos i play... Like resolution large ? I play all kinds of resolutions from 360p, 480p to 1080p... I cannot say that I've seen that bug only on 1 of these.... happened on too many different movies...

Hi Zlate

Could you please upload a video so we can see this issue you are experiencing?

Benedickte

[Zlate]

Hi Zlate

Could you please upload a video so we can see this issue you are experiencing?

Benedickte

Hi Benedickte

I took a video from the bug i was explaining, I hope you can see it in the picture (took the video with a mobile phone camera, sorry for the bad quality).
To help you out you can see the bug exactly on 0:19 - 0:22, again on 0:25 - 0:29 and again around 0:35 a small interference appears on the girls arm in the movie.
If its needed I will take few more videos for you.

Please let me know what is your opinion on this problem.

Zlate

[Philips - Benedickte]

Hi Benedickte

I took a video from the bug i was explaining, I hope you can see it in the picture (took the video with a mobile phone camera, sorry for the bad quality).
To help you out you can see the bug exactly on 0:19 - 0:22, again on 0:25 - 0:29 and again around 0:35 a small interference appears on the girls arm in the movie.
If its needed I will take few more videos for you.

Please let me know what is your opinion on this problem.

Zlate

Hi Zlate.

Thank you for the upload.
Can you please confirm what type of USB you're using,how many different USB's have you tried and is this happening on any other sources than USB?


Thank you
Benedickte

[L1Zeeman]

When i play movies via USB, on some of them not on all, there is like interference or distortion in the picture not sure how to explain it exactly but its a bug in the picture.... small squares appear in the picture it looks like bad graphics and it lasts like few seconds only...

Hi Zlate,

I guess the "squares" are macroblocks.
These can appear when the datastream has to many errors or interruptions.
What kind of USB device do you use? Did you check that the transfer speed is sufficient?
If it is an HDD, does it have an external power supply?

Best regards,
Leen

[Philips - Thomas]

Hi

can you please Upload this Scene from the original File?
We only need this seconds where the issue happens.
Do you see this Issue also if you play back this File on a PC f.e.?
What Kind of File is this exactly?

Regards
Thomas