Hi everyone,

We bought a new Philips 40PFL4706/F7 TV a couple of weeks ago. I think that the sound quality is terrible so I bought my husband a Philips sound bar (CSS2123) for Father's Day. I bought the same brand presumably so I wouldn't have any problems getting the 2 to interact. I just upgraded the firmware to the latest version (PHL 0AB 321 0).

Well, it's been several hours since I've tried to set up the sound bar with my TV and it's just not happening.

I don't have a digital coaxial cable handy (and the digital optical audio cable won't work since the TV itself doesn't have a digital optical audio ouput but a digital (coaxial) one) so I am using analog cables. I have tripled checked everything and they're connected properly.

The sound bar quick start guide says to change the audio setting on the TV to PCM or Standard. However, there is no such option on my TV!

Searching the forums, I found a November 2011 post by a user named Matthias who said the setting is hidden:
"You set the default audio in the following way:
In "Configuration"
-> "Channel settings
-> "Languages"
-> "Preferred Audioformat" (at the bottom)
-> select "Standard" for PCM or "Extended" for DD/AC3/.."

Well, I don't even have a "configuration" option on my TV! We have tried everything on the menu and there is no Preferred Audio Format anywhere.

Under "Sound", I have Equalizer, Balance, Digital Audio Language (don't get excited, my choice are English or Spanish), SRS TruSurround HD, AVL, TV Speakers, and Delta Volume. That's it.

So... I can't believe that I can't get a 2012 Philips sound bar to work with a 2011 Philips TV! All the reviewers for this sound bar were raving about how easy it was to set up (with their other brands of TV!) and how good the sound is and I'm beyond frustrated.

Even if there is a problem with the analog cables (I'll try to go buy a digital coaxial cable tomorrow), I still can't find the darn audio setting on the TV!

Any hints? I've emailed customer service too. I decided to post in the TV forum as opposed to the Sound forum since I have the problem finding the audio setting.

Thanks!