Gets stuck at the 99% loading screen like hundreds of other people. Downloaded Songbird to try to resolve. Songbird took like an hour to get set-up, then when I try to repair the device Songbird can't connect to the server, I'm guessing this is because there is no server and never was one (just a guess). I spent nearly an hour chatting with customer support and that guy was unbelievably dumb and useless. He absolutely flat out refused to listen to anything I was telling him. You know the last thing he asked me? If I had Songbird downloaded on my computer. He asked me that after he asked me where I downloaded it. Really?

Anyway, I will never buy another Philips product again. This thing cost me $60 two weeks ago brand new at the store. Lost the receipt, now I'm stuck with a brick.