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  1. #1
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    This device is a brick

    Gets stuck at the 99% loading screen like hundreds of other people. Downloaded Songbird to try to resolve. Songbird took like an hour to get set-up, then when I try to repair the device Songbird can't connect to the server, I'm guessing this is because there is no server and never was one (just a guess). I spent nearly an hour chatting with customer support and that guy was unbelievably dumb and useless. He absolutely flat out refused to listen to anything I was telling him. You know the last thing he asked me? If I had Songbird downloaded on my computer. He asked me that after he asked me where I downloaded it. Really?

    Anyway, I will never buy another Philips product again. This thing cost me $60 two weeks ago brand new at the store. Lost the receipt, now I'm stuck with a brick.

  2. #2
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    hi leeson,

    Could you try on these steps:
    i think it s likely can be fixed by step 1, no?

    1) there is a reset button (a tiny hole) on the sides/ at the bottom. try using a pen tip to push that button. (try a few more times) you will feel a click. turn your device on again see if that resolves your issue.

    2) if you can go into your device menu. you go settings > format / factory settings see if this will work.

    3) only if you can detect ur player via PC > you can try upgrading FW/ format your device / repair ur device using Philips Songbird.


    4) all these does not help, sorry you device is defective. then you have to check if it is still under warranty.

  3. #3
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    Yep, did all that. Reformatting worked for a little while. I am sending this to my nephew in Honduras where they dont access to a computer, so it has to work without needing to be repaired all the time. Anyway, shouldn't a product just work? Why do I have to spend hours trying to fix a brand new product? And my last complaint: it doesn't play video. Nobody can figure out how to load a video on the device that will play back. I spent two hours converting a short video trying to get it to work, with no success. Awful product, period!

  4. #4
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    leeson, if the above steps do not help, then you may hv to contact ur local consumer support.
    it looks like a defective device.

    what s your model? i m not sure if SA2 devices already using songbird or not.

    * checked in website it supports. so it shudnt be of a prob to upgrade through network. i hv an ariaz 2. if needed i can hv a check on my device. (since i hv so many gadgets, i dont actually use that one. n i hv to find it out :P)
    Last edited by kwinnie; 06-20-2012 at 01:35 AM.

  5. #5
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    Too bad you have misplaced the receipt. You should be able to have it replaced as long you as you are under warranty.

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