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  1. #1
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    Device not registered although internet registration completed?

    Hello,

    today, I bought the NP3900 and I try to register my device at the Philips Homepage. If I check the registration status on the device, it tells me, that this product is not registrated. If I look on the Philips Homepage, I can find the NP3900 as a registrated device so were is the problem. I can not search for an internetradio station etc., the NP3900 said "Empty list"...

    Thank you in advanced!

  2. #2
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    Update: After trying to delete the NP3900 from the registrated products without success I made it this evening. But unfortunately, I can not registrate the NP3900 again. I receive the information, that the product key is wrong. Can no one help out?

    Quote Originally Posted by FFMRaptor View Post
    Hello,

    today, I bought the NP3900 and I try to register my device at the Philips Homepage. If I check the registration status on the device, it tells me, that this product is not registrated. If I look on the Philips Homepage, I can find the NP3900 as a registrated device so were is the problem. I can not search for an internetradio station etc., the NP3900 said "Empty list"...

    Thank you in advanced!

  3. #3
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    so as far as i understand, there are 2 platforms to register a product.
    new one: www.philips.com/welcome (and it's with a purple look and feel theme)
    old one: www.philips.com/support and then go 'register your product' ( it's with a blue look and feel theme)

    maybe you try with the new platform, to me, it s more stable.
    for blue platform, i tried just now, i cannot even go into the 'register a product' page after login.

  4. #4
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    Hi,
    just tried both. They finally lead to the same secure server, specific to country domain.

    Anyway, I'd suggest to clear the browser cache (CTRL + F5) und try again.
    Or try with another browser. Firefox or IE.
    If that doesn't help, go to http://www.support.philips.com/ and call them or use the chat or email for support.

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