WAC7500 randomly disconnects from MCI500h

[iansmith87]

All


I have five stations (WAC7500) all connected to a centre (MCI500h) via ethernet and for some unknown reason to me they randomly disconnect from the centre. Not all, and not always the same ones. The only way I have found to reconnect the disconnected station(s) is to power them off (unplug them) and plug back in - then they instantly reconnect.

Has anyone else experienced this?

I used to post on a previous forum (www.streamiumcfae.com) where there were a couple of genius Philips individuals who I believe between them answered all of my previous questions.

If anyone has any advice I would appreciate it. As far as I can tell my network is fine - I have many other devices on it, all of which seem to have no problem maintaining a connection.

Best regards

Ian

[Tias]

Hi Ian !

Are you connected via a Cable-LAN or W(iFi)LAN ?

Cheers !

[iansmith87]

Cable-LAN (ethernet) - CAT-6 cable. None are wifi as I find it unreliable.

Do you have any thoughts?

Ian

[Tias]

Hi again !
Ok, cable connected.
DHCP (Auto) IP addresses or fixed IP Addresses ?
I assume you have the latest firmware installed in both the stations and the MCi500H right ?

Cheers !

[iansmith87]

Hi Tias

I'll have to check on the firmware, but think they are up to date (although they have always done this). They are all auto assigned IP (DHCP) as when I grief fixing them they couldn't connect to the centre at all. Is it worth trying fixed IP and if so can you advise the bet steps to do this?

I will confirm back on firmware.

Ian

[Tias]

Hi again !

DHCP can cause the behavior you're describing do to the DHCP lease time.
To set fixed IP's, you have to reconfigure your Center to use a fixed IP address, then delete all stations and re-pair them again. The Center will then distribute fixed addresses to the Stations that it is paired with.

Cheers !