46PFL5507H/12 lost image and sound with HDMI connection

[dragon2012]

Hello,

I bought the smart TV 46PFL5507H/12 on UBALDI shop
it looks like pretty, great image and screen.
But i have the following problem with my Freebox V6 player in HDMI.

I turn it on. After about 5 or 10 or 30mn, that depends, my TV automatically turn off while 2 seconds and turn on.
This problem only arrives with HDMI connection (No problem with SCART connection).

I try the following tests without success:

- Reload default setting.
- Turning on first my Freebox, then my TV
- Try another HDMI cable

Can you help me ?
Best Regards

[Toengel]

Hi,

is firmware 0.88 installed?

Toengel@Alex

[dragon2012]

Hi Toengel,


I 'm not to my home. So, i have to check it this afternoon.

If this is the case, should i upgrade the firmware ?
Which one should i use ?
Is there any firmware that fix this ?

I must add that my problem appears with any Freebox V6 player HDMI flux, as
- ADSL TV
- bluRay playing
- HDD recording playing

Regards

[dragon2012]

Hi Toengel,


I 'm not to my home. So, i have to check it this afternoon.

If this is the case, should i upgrade the firmware ?
Which one should i use ?
Is there any firmware that fix this ?

I must add that my problem appears with any Freebox V6 player HDMI flux, as
- ADSL TV
- bluRay playing
- HDD recording playing

Regards

Hi

Here are the firmware info:
Q554E-0.79.2.0
Release for TV550R4: Q554E-0.79.2.0_bld19c

So, is this the 0.79 firmware ?
Should i install the 0.88 one ?

Regards

[user0815]

Yes of course.
You missed already Version 87 where this problem should have been fixed.
See Firmware History
http://www.p4c.philips.com/cgi-bin/d...007K/12&slg=fr

[dragon2012]

OK, thank's for your reply !!
I will try this upgrade.

As i said, i bought my TV in UBALDI shop (specialized shop) and i took a 5 years old warranty (2 + 3) !
But, what about the warranty if this upgrade doesn't fix my problem ?
Because of an upgrade, can i bring back my TV to the shop in order to repair it ?

Regards

[user0815]

Yes, you can. Official Firmware updates don't effect the warranty.
Use the USB Stick option. Download, unzip on stick, remove all USB devices from TV and plug in the USB stick with the autorun.upg file to any USB input. see popup message on TV and follow the instructions. Don't switch off the TV untill the process is finished.
Finish with unplug the USB stick, switch off TV, disconnect/ reconnect TV from power. Power on and it should work. Takes less then 5 Minutes.

[dragon2012]

Hi user0815,

Many thank's for your advise !!
I will do it soon and let you know back.

Best Regards

[dragon2012]

Hi

I update my TV with last firmware version 88 (0.88)
The problem still exist ...

Any other advises ??
Regards

[Philips - Benedickte]

Hi

I update my TV with last firmware version 88 (0.88)
The problem still exist ...

Any other advises ??
Regards

Hi Dragon

I would advice you to unplug everything and check if you still experience this issue.
Also update to latest software (0.89) that should be available soon on the support page.

Benedickte

[dragon2012]

Hi Benedickte,

Thank's for your reply.

As my problem is with HDMI, i have to plug at least a HDMI device to check if it is ok.
Otherwise, how can i check this issue ?

Regards

[Toengel]

Hi,

today firmware 89.0 will be released (or in the next days) - you can also try this new version, when available...

toengle@Alex

[dragon2012]

Hi Toengel,

I will try the 89.0 when available.

I have installed the last firmware 88 but it doens't fix my issue:
46pfl5007k_12_fus_fra.zip
Version : 000.088.000.000, Fichier .zip, 73.42 MB, Date de publication: 2012-07-02

I see that the name of the file is '46pfl5007k_12'. My TV is '46PFL5507H'.
So, is this the good one for my TV ?

Regards

[Philips - Benedickte]

Hi Toengel,

I will try the 89.0 when available.

I have installed the last firmware 88 but it doens't fix my issue:
46pfl5007k_12_fus_fra.zip
Version : 000.088.000.000, Fichier .zip, 73.42 MB, Date de publication: 2012-07-02

I see that the name of the file is '46pfl5007k_12'. My TV is '46PFL5507H'.
So, is this the good one for my TV ?

Regards

Have you updated to the latest software version?
And what is the result?

[dragon2012]

Hi benedickte,

Not yet. When i read the update in 0.89, this firmware does'nt fix my issue. So, do you think i should update to this firmware anymore ?

Regards