46PFL5507H/12 lost image and sound with HDMI connection

[Toengel]

Hi,

not all fixed bugs are mentioned in the changelog and if you call support they always ask to install the latest firmware first ;-)

Toengel@Alex

[dragon2012]

Thank's Toengel,

So, i will try ASAP and post back the result

Regards

[Philips - Benedickte]

Thank's Toengel,

So, i will try ASAP and post back the result

Regards

Hi have you updated to latest software (0.90.0)? What is the result of this?

Benedickte

[dragon2012]

Hi Benedickte,

I just come back from holidays !
I'll try this week-end and let you know
Regards

[Philips - Benedickte]

Hi Benedickte,

I just come back from holidays !
I'll try this week-end and let you know
Regards

Hi Dragon

Did you update your TV and what is the result of this?

Benedickte

[dragon2012]

Hi Benedickte,

I update yesterday with the 0.91 new firmware and the problem still exist !

Any advises ?
Regards

[Philips - Benedickte]

Hi Benedickte,

I update yesterday with the 0.91 new firmware and the problem still exist !

Any advises ?
Regards

Hi dragon212.

Thank you for the feedback.

I just want to confirm, this is happening with all sources connected with HDMI? Even when the freeview V6 box is not connected?

Best regards,
Benedickte

[dragon2012]

Hi Benedickte,

for the moment, this is happening only with the Freebox V6. I made a test a few month ago with a PS3 without having this problem.
But, i had no problem with my previous TV (SAMSUNG) connected in HDMI to my Freebox V6.
It seems to be a HDMI problem with this TV and Freebox V6.

Regards

[Philips - Benedickte]

Hi Benedickte,

for the moment, this is happening only with the Freebox V6. I made a test a few month ago with a PS3 without having this problem.
But, i had no problem with my previous TV (SAMSUNG) connected in HDMI to my Freebox V6.
It seems to be a HDMI problem with this TV and Freebox V6.

Regards

Hi Dragon.

This seems to be a compatibility issue between the box and the TV.

Benedickte

[dragon2012]

Hi Benedickte,
Thanks for your reply.

That's what i think too. The problem is: How can i fixe (or turn around) it ?
Is this problem known in your technical support ?
Depending on forum, the problem come froms Philips or Free ...

Regards

[Philips - Benedickte]

Hi Benedickte,
Thanks for your reply.

That's what i think too. The problem is: How can i fixe (or turn around) it ?
Is this problem known in your technical support ?
Depending on forum, the problem come froms Philips or Free ...

Regards

Hi Dragon.

I would advise you to update to the latest firmware on your freebox and contact the customer service for this.


Benedickte

[Jonat1305]

Hello,

I have the same problem with my TV 40PFL5507H/12...

I have call Philips support and they told me to be aware of this problem but they do not know when a firmware released to fix this ... ?

[dragon2012]

Bonjour Jonat1305,

Merci d'alimenter le post avec votre cas personnel !
Votre problème est-il constaté avec une Freebox ?

Cdt

[Jonat1305]

Bonjour Jonat1305,

Merci d'alimenter le post avec votre cas personnel !
Votre problème est-il constaté avec une Freebox ?

Cdt

Oui, également avec une Freebox V6.

Il y a une pétition à ce sujet ici : http://www.change.org/petitions/haut...iseurs-philips

Et un bug tracker d'ouvert chez Free : http://bugs.freeplayer.org/task/5494

[Philips - Benedickte]

Dear Jonat1305 and Dragon2012.

Please edit these post into English as this is an English forum.

Thank you.

Benedickte