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  1. #1
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    [42PFL7606-H] Bad image on all HDMI and VGA inputs

    Hi,

    I have a quite despairing problem with my new 42PFL7606-H. I think that my unit has some problem on the HDMI conections...

    The setup is as follows:

    - HTPC connected from HDMI to HDMI on the TV. I can see the desktop, but the image quality is not good. Using the native resolution of 1920*1080, wihout any scaling. The image quality is bad, not sharp, and the colors are somehow altered. The sound does crackle on some bass sounds. On a HD video it's very easy to appreciate.

    The test I have done:

    - Try different resolutions and scales: same result
    - Try to connect to different HDMI input, try from VGA to VGA on the TV, and from DVI to HDMI: same result
    - Try another laptop, from DVI to HDMI: same result
    - Try the very same HTPC with the same HDMI cable, to a LG FullHD TV, and got a perfect image...
    - The same HD video, played directly on the TV from USB: got perfect image and sound

    Has anyone see something similar? Any more test that you can think of?

    I think that my unit is fault. Should I contact customer care to a warranty replacement?

  2. #2
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    Philips - Benedickte's Avatar
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    Quote Originally Posted by Orion80 View Post
    Hi,

    I have a quite despairing problem with my new 42PFL7606-H. I think that my unit has some problem on the HDMI conections...

    The setup is as follows:

    - HTPC connected from HDMI to HDMI on the TV. I can see the desktop, but the image quality is not good. Using the native resolution of 1920*1080, wihout any scaling. The image quality is bad, not sharp, and the colors are somehow altered. The sound does crackle on some bass sounds. On a HD video it's very easy to appreciate.

    The test I have done:

    - Try different resolutions and scales: same result
    - Try to connect to different HDMI input, try from VGA to VGA on the TV, and from DVI to HDMI: same result
    - Try another laptop, from DVI to HDMI: same result
    - Try the very same HTPC with the same HDMI cable, to a LG FullHD TV, and got a perfect image...
    - The same HD video, played directly on the TV from USB: got perfect image and sound

    Has anyone see something similar? Any more test that you can think of?

    I think that my unit is fault. Should I contact customer care to a warranty replacement?
    Hi Orion


    I have looked a little into this and would you be able to try another HD device with HDMI cable to check if the picture is the same on that?

    If no difference i would advice you to contact your local customer service for further help.


    Benedickte
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  3. #3
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    Thanks Benedikte. After trying a BR player, that's what I did, en on a new unit the problem does not reproduce.

  4. #4
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    Quote Originally Posted by Orion80 View Post
    Thanks Benedikte. After trying a BR player, that's what I did, en on a new unit the problem does not reproduce.
    Hi Orion


    This issue you're experiencing seems to be an incomparability between the PC's graphics card and the TV.

    Benedickte
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  5. #5
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    Hi Benedikte,

    after messing a lot with the cables and settings, it is solved. I´m unsure of what makes the trick or what was the problem, as I thought I have already test any possibilities...in any case, if is useful for anyone, what I do have now is at least:
    - PC mode on
    - Native resolution on the PC without any scale
    - Without any scale on the TV

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