Sub texts get distorted when watching National Geographic HD

[Tapio]

Hi Bais.

Have you been in contact with the customer service? If not, i would advise you to contact them.
This issue is due to the way National Geografic HD sends out their subtitles, and Philips is working on this case.

Best regards,
Benedickte

Hi, Benedicte!

The distorted sub text in Nat Geo HD-channel appears even in Boxers terrestial TV-net in Sweden.
My TV is a 47PFL4007T. All other HD-channels work perfectly. The text in NatGeo HD is normal in some 20-30 first seconds, then blurred.

Look forward to an plausible explanation and, even better, some kind of a fix.

Best regards / Tapio

[Philips - Benedickte]

Hi, Benedicte!

The distorted sub text in Nat Geo HD-channel appears even in Boxers terrestial TV-net in Sweden.
My TV is a 47PFL4007T. All other HD-channels work perfectly. The text in NatGeo HD is normal in some 20-30 first seconds, then blurred.

Look forward to an plausible explanation and, even better, some kind of a fix.

Best regards / Tapio

Hi Tapio.

Could you please confirm to me what software version is installed on your TV? If not the latest (93.0), I would advise you to update to this.

Best regards,
Benedickte

[Toengel]

Hi,

did you installed firmware 93.0 via USB stick? This update should fix that.

Toengel@Alex

[AndreasP]

Hi!

Sorry for not mention in this thread that FW v0.14.101 did solve the problem for me.

I did mention it in:
http://www.supportforum.philips.com/...ll=1#post41978

Thank you!
Best Regards,
Andreas Petersson

[Tapio]

Hello, Benedicte, and thank You for the swift response!

The TV-set was delivered with a version Q554E-0.91.0.0 installed.
I have now upgraded to the latest version, that is 0.92.0.0.
Further updates are not available.

Result: No blurred lines during a trial period of 30 minutes by now. GREAT!

Thank You, and Best of Greetings!

Tapio

[Toengel]

Hi,

latest is 93.0 ;-)

Toengel@Alex

[jigodiass]

I have the same problem but on a 32PFL7605H/12 TV . Is there any change that a new firmware that would fix this problem to be released for this tv ?

Thank you!

[Motorrad]

Same problem with 32PFL5604H/12

It would be a new firmware that will fix the issue ?

Thanks