Results 1 to 6 of 6
  • Topic Tools
  • Display
  • Bookmark and Share

Hybrid View

  1. #1
    New Member
    Points: 391, Level: 4
    Level completed: 41%, Points required for next Level: 59
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    Miami
    Posts
    4
    Points
    391
    Level
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    TV goes black for 1-2 seconds then comes back

    New 50FPL3807 installed about a month ago, no problems initially and then recently the tv will go black and lose sound for 1-2 seconds then come back, this happens randomly every 15-30 seconds, really annoying

    Need a fix asap

    anybody??

  2. #2
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by lehrens View Post
    New 50FPL3807 installed about a month ago, no problems initially and then recently the tv will go black and lose sound for 1-2 seconds then come back, this happens randomly every 15-30 seconds, really annoying

    Need a fix asap

    anybody??

    Hi Lehrens

    Could you please confirm to me following:
    What Software version you got on the TV?
    What have you connected to the TV? and what cables( HDMI/SCART)?
    How often does this happening? and on what devices ( DVD, Blu-ray, sound system)?

    Best regards
    Benedickte
    Forum Mod

  3. #3
    New Member
    Points: 391, Level: 4
    Level completed: 41%, Points required for next Level: 59
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    Miami
    Posts
    4
    Points
    391
    Level
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I have to look up the specific software version, it does show when i try to update via the internet connection that a software update is available but it wont ever complete and download. Tried numerous times

    HDMI cable box that's it

    Happens almost every 15-20 seconds, sometimes may go a minute or two at the most, on all cable box channels

    thanks

  4. #4
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by lehrens View Post
    I have to look up the specific software version, it does show when i try to update via the internet connection that a software update is available but it wont ever complete and download. Tried numerous times

    HDMI cable box that's it

    Happens almost every 15-20 seconds, sometimes may go a minute or two at the most, on all cable box channels

    thanks
    Hi Lehrens.

    I would advice you to go to the support page for your TV and local page, where you can find the latest software version. Download this .ZIP file to your PC. Unpack this onto an empty USB stick. Then plug this into the TV while TV is on. Follow the instructions on screen.

    could you please make sure the cables are 100% plugged in by unplugging and plugging back in again?

    Do you have anything else than the cable box connected to your TV? (DVD player, Blu-ray player or speakers )

    Best Regards
    Benedickte
    Forum Mod

  5. #5
    New Member
    Points: 391, Level: 4
    Level completed: 41%, Points required for next Level: 59
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    Miami
    Posts
    4
    Points
    391
    Level
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks, I just downloaded the file to a USB stick so I will try that this afternoon. I will also check the cables. No, nothing other than cable box is plugged into the TV

  6. #6
    New Member
    Points: 391, Level: 4
    Level completed: 41%, Points required for next Level: 59
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    Miami
    Posts
    4
    Points
    391
    Level
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    The download seems to have worked so far, keeping my fingers crossed. Thanks for the help

Similar Topics

  1. Black screen for a few seconds
    By jeanmarc2606 in forum TV: User Interface
    Replies: 13
    Last Post: 02-07-2012, 06:29 PM
  2. Mood light switching off after 10 seconds
    By MoonMan in forum TV: User Interface
    Replies: 10
    Last Post: 11-21-2011, 05:49 PM
  3. tv screen in net tv is black
    By ebroers in forum Smart TV: Software
    Replies: 2
    Last Post: 07-26-2011, 07:03 AM
  4. Black screen when watching tv
    By Marco in forum TV: Software 2010 models
    Replies: 7
    Last Post: 06-20-2011, 02:35 PM
  5. Replies: 3
    Last Post: 05-16-2011, 10:07 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •