EPG not working (network)

[Joop]

Remove messages, of course, to keep things simple I suppose?

The IP-EPG is predominantly a Dutch problem, what is the issue of some messages in Dutch?

Well then again in English:

Ziggo says it is a Philips software issue, and it has NOTHING to do with them controlling EPG info or something like that!

The trick to overcome the issue is to change to DVB-T and use a piece of wire as antenna, reinstall channels, don't just update them. After reinstalling the channels, choose network EPG. You should see the IP EPG by now. Dhange back to DVB-C. Now the IP-EPG should still be available.

The fact that the workaround works implies indeed that it is a Philips software issue, otherwise Ziggo would start blocking IP-EPG directly after reconnecting the coax cable.....

[Toengel]

Hi,

I think it is all a licencing issue... TVTV sells licences for their content seperately for different countries AND diffenent tuner types... but this is my speculation...

Toengel@Alex

[Joop]

If it would be licencing then the workaround using DVB T should not work either. After executing the workaround I do enjoy the IP EPG while using Ziggo

[Niels]

Sorry, we had to remove the Dutch posts. Please write in English

Philips Moderator. In one of these posts i explained in detail how the IP EPG can be used in combination with DVB-C. This can be very useful for Onsbrabantnet users / Onsnet users in Eindhoven region where a lot of Philips TVs are bought, since Eindhoven is the home-town of Philips. Yes it was in dutch, but I received many thanks from other users. The Philips service people however are not able to provide this solution! So I expect that you will be receiving even more complaints about this from now on !

Disappointing greetings,
Niels

[Toengel]

Hi,

maybe you are so kind to post the workaround in English again...

Toengel@Alex

[Niels]

Of course I want to post the workaround again, but I thought I did not keep a copy. Today I remembered that I sent this also to Philips Consumer Care and found a copy in my sent box. So here it is. I use my TV with Dutch menu, so I am not sure of all the translations to english menu text.

1) Starting point is a TV with DVB-C channels installed. Tried to use IP-EPG, but this did not work.
2) Unplug the antenna cable. Only leave a short coax cable in the TV (i used the cable that i use to connect to my HD recorder)
3) Set the channel location to DVB-T (config>channel settings>install channels>antenna/cable>antenna DVB-T)
4) Install channels from DVB-T (config>find channels>new channel installation>DVB-T)
5) Now set the EPG location to network (config>TV settings>preferences>program guide>network
6) Go to the Program Guide and let it find program information
(if it does not work try to set EPG location to channel and back to network:
config>TV settings>preferences>program guide>channel,
config>TV settings>preferences>program guide>network)
7) Now set the channel location back to DVB-C (config>channel settings>install channels>cable DVB-C)
8) Update channels (config>find channels>update channels)

This workaround worked fine for me and some other people.
Kind regards,
Niels

[Erikrijnders]

Of course I want to post the workaround again, but I thought I did not keep a copy. Today I remembered that I sent this also to Philips Consumer Care and found a copy in my sent box. So here it is. I use my TV with Dutch menu, so I am not sure of all the translations to english menu text.

1) Starting point is a TV with DVB-C channels installed. Tried to use IP-EPG, but this did not work.
2) Unplug the antenna cable. Only leave a short coax cable in the TV (i used the cable that i use to connect to my HD recorder)
3) Set the channel location to DVB-T (config>channel settings>install channels>antenna/cable>antenna DVB-T)
4) Install channels from DVB-T (config>find channels>new channel installation>DVB-T)
5) Now set the EPG location to network (config>TV settings>preferences>program guide>network
6) Go to the Program Guide and let it find program information
(if it does not work try to set EPG location to channel and back to network:
config>TV settings>preferences>program guide>channel,
config>TV settings>preferences>program guide>network)
7) Now set the channel location back to DVB-C (config>channel settings>install channels>cable DVB-C)
8) Update channels (config>find channels>update channels)

This workaround worked fine for me and some other people.
Kind regards,
Niels

This is a joke ??? All these procedures to get it working??? Come on! Philips should solve it right away instead of doing this to their customers! This should be fixed by Philips !

[Faassen]

This is a joke ??? All these procedures to get it working??? Come on! Philips should solve it right away instead of doing this to their customers! This should be fixed by Philips !

A few minutes and it functions perfectly! So why should this be a joke?
Thank you Niels.

[Joop]

:-(((( My IP EPG does not function anymore. I get a white screen with something like "info not available". So we're back to where we started: the old EPG from Ziggo. I'm not gonna start all over again with a piece of wire and reinstall IP EPG. Too much trouble if it's not a permanent tweak.

Pretty disappointing...

Edit: The remark of Toengel below is correct. I had already switched back to the normal EPG, but being curious and thus trying once more, IP EPG works again to my suprise!

So from pretty disappointing I must restate my conclusion to pretty good tweak! After executing the procedure once you can even switch between the two EPG's back and forth.

[Toengel]

Hi,

see also http://www.supportforum.philips.com/...?1558-EPG-Down

Toengel@Alex

[Philips]

Hi,

see also http://www.supportforum.philips.com/...?1558-EPG-Down

Toengel@Alex

Correct Alex. See remark in this link. Thanks.

[Erikrijnders]

Correct Alex. See remark in this link. Thanks.

Well???|
IP-EPG STILL doesnot work with DVB-C /CI+ AND Ziggo in the Netherlands. No fix at all!!! Philips do you read what customers are writing here?????????????

[Erikrijnders]

Philips answers please! Why is it so quite. You donot know lies to hide behind anymore???

Because the Ziggo-certification is not the bottleneck (as stated by Ziggo!!!). Even the 2011-certifies tv's have the IP-EPG feature

[Erikrijnders]

Well?? Is there anyone off Philips reading AND WANTING TO REACT??? When is this problem solved for Ziggo-users woth CI+ and a 2010 model????