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  1. #1
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    Fidelio e5 - Bluetooth does not connect

    I have a week old e5. Worked flawlessly , until suddenly the blietooth cannot connect. By this I mean :

    - device is detectable
    - device is paired
    - but upon connection, system does not emit the acknowledgement ''single beep'
    - hence there is no sound whatsoever

    I have :

    - tried unpairing devices
    - unplugging all wires and power
    - resetting using optical button plus 5 secs

    Any advice is very appreciated!

    Regards & thanks

  2. #2
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    Philips - Rafal's Avatar
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    Hello,

    Which device are you trying to pair E5 with?

    Kind regards,
    Philips Moderation Team

  3. #3
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    I am trying to connect with my iPhone 5 amd iPad mini , both on IOS 8.02. Both worked previously until the fateful night(no, nothing happened to the system). Having said that I subsequently tried using HDMI and optical inputs to no avail either.

    Regards

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    Hi,

    Have you rebooted iPhone and iPad after iOS update?

    Kind regards,
    Philips Moderation Team

  5. #5
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    same here... wanted to play music FROM lenovo ideapad z500 WITH fidelio e5 via bluetooth.
    the device is connected but NOT paired, so to be seen in the bluetooth settings. windows 10 (upgraded from 8.1.) tells me, that the audio device (e5) can't be chosen as the standard device (small red sign - disconnected/not paired).

    ???

    THANX IN ADVANCE
    https://forums.lenovo.com/t5/image/s...v=mpbl-1&px=-1
    https://forums.lenovo.com/t5/image/s...v=mpbl-1&px=-1
    https://forums.lenovo.com/t5/image/s...v=mpbl-1&px=-1

  6. #6
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    Hello thread followers!

    An internal mistake occured and the thread was closed. I have opened it up again. I will check with our technical support and see what they have to say and I will get back to you as soon as I have an answer!

    Kind regards,
    Philips - Katerina

  7. #7
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    Hello LawAngTee and welcome back to the forum!

    Can you please reset your device now that you have updated to windows 10 and see if that kick starts it? If this does not help can you please contact my colleagues at the call center because it sounds like your device should be sent in for repair.

    Since I donít know where you live, please go to the following page and klick on your country of residence, then consumer and support and you will find their details there:
    http://www.philips.com/global/countr...Rlcg.html.html

    Kind regards,
    Philips - Katerina

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