Topic: Light fixture cause fire
07-06-2012, 09:22 AM #1
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Light fixture cause fire
I live in the Netherlands, but cannot find my way to support personnel here because I only read English. I bought several light fixtures made by Phillips that overheated, causing the housing for the light bulbs to melt, and the light bulbs to fall out while burning, directly onto my carpeting and a dining room table. The lighting supply store that sold the fixtures, after a great deal of argument, eventually agreed to call Phillips for me and I spoke with someone named Jeff who arranged to have an RMA number sent to me. I received this and am in the process of packing the fixtures to send to Phillips, but have just received an automated email from Phillips saying that because I have not responded to their email (which contained nothing that required a response) that my call might be closed. Please do not do this! The contact page provided in the email is written in Nederlands and I cannot read it. A friend helped me get to this page, but what I really need is someone who speaks English but is connected to customer service and support in the Netherlands.
Please respond ASAP to the email provided in my account details, and use an email address I can actually reply to.
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