37PFL5603D/10 HDMI and SCART video problem

[benini.alberto]

Good morning,

I have one problem with a 37PFL5603D/10(2 years is its life).
When i turn on the TV and see television channels, i can see perfect colors on the image.
But when i select one external device, ad HDMI for connect a PC, or SCART to connect the PS2, i have problems on the image. The sound is perfect, but the image hasn't sharp and light colors change to red shade.

Now i post 2 different image so you can understand better what i mean. The first is the normal philips menu without connect the external devices.
1: http://postimage.org/image/pldezzo6n/

The second is the normal philips menu with HDMI or SCART.
2: http://postimage.org/image/wrqppk1rd/

This problem happened 4 or 5 months ago, but after 1 day of television sleep, all things became normal.

Thank you very much.

Alberto

[Philips - Benedickte]

Good morning,

I have one problem with a 37PFL5603D/10(2 years is its life).
When i turn on the TV and see television channels, i can see perfect colors on the image.
But when i select one external device, ad HDMI for connect a PC, or SCART to connect the PS2, i have problems on the image. The sound is perfect, but the image hasn't sharp and light colors change to red shade.

Now i post 2 different image so you can understand better what i mean. The first is the normal philips menu without connect the external devices.
1: http://postimage.org/image/pldezzo6n/

The second is the normal philips menu with HDMI or SCART.
2: http://postimage.org/image/wrqppk1rd/

This problem happened 4 or 5 months ago, but after 1 day of television sleep, all things became normal.

Thank you very much.

Alberto

Hi Alberto.

Can you please confirm to me if you still experiencing this or not?

Benedickte

[benini.alberto]

Hello Benedickte,

Thank you very much for your reply.

Yesterday evenening i tried another one time the operation. But the results is the same.
It's 2 days that i have this problem. And another one thing. The software version is the most recent, because the first time that i find the problem, i tried to upgrade SW versione to solve. But it wasn't termination and istantly i veryfied the same problem, but after 2 hour with TV off the problem ended and all things worked normally.

Now unfortunaly i continue to have the same problem. I hope that isn't a HW problem (maybe acquisition card is broken).

Anyway thank you very much.

Alberto

Now

[Philips - Benedickte]

Hello Benedickte,

Thank you very much for your reply.

Yesterday evenening i tried another one time the operation. But the results is the same.
It's 2 days that i have this problem. And another one thing. The software version is the most recent, because the first time that i find the problem, i tried to upgrade SW versione to solve. But it wasn't termination and istantly i veryfied the same problem, but after 2 hour with TV off the problem ended and all things worked normally.

Now unfortunaly i continue to have the same problem. I hope that isn't a HW problem (maybe acquisition card is broken).

Anyway thank you very much.

Alberto

Now

Thank you for quick answer.
Could you please double check that the cables are 100% plugged in, if so try another cable?

Thank you
Benedickte

[benini.alberto]

Already tried. I used a new cable for PS2 (i have the cable of PS3 with scart that don't use because now i use HDMI for PS3), and tried to change all the 3 SCART port + connect without SCART adapter and connect directly the 3 (red,white,yellow) cables. But had the same problems.

With HDMI i tried only one cable.

With HDMI, PC and PS3 had the same problem as when connect PS2 and WII.

Thank you very much.

Alberto

[Philips - Benedickte]

Already tried. I used a new cable for PS2 (i have the cable of PS3 with scart that don't use because now i use HDMI for PS3), and tried to change all the 3 SCART port + connect without SCART adapter and connect directly the 3 (red,white,yellow) cables. But had the same problems.

With HDMI i tried only one cable.

With HDMI, PC and PS3 had the same problem as when connect PS2 and WII.

Thank you very much.

Alberto

thank you for this inforamtion. As this happens on all devices i would advice you to contact your local customer Service.

Best Regards
Benedickte

[benini.alberto]

thank you for this inforamtion. As this happens on all devices i would advice you to contact your local customer Service.

Best Regards
Benedickte

Thank you for your reply. Tomorrow i will go to a Philips repair center, and see what they tell me.
Eventually if i solve i can communicate it to help someone else that in future will have the same problems.

Thanks and best regards.

Alberto