Results 1 to 11 of 11
  1. #1
    New Member
    Points: 1,711, Level: 11
    Level completed: 54%, Points required for next Level: 139
    Overall activity: 0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    London, UK
    Posts
    2
    Points
    1,711
    Level
    11
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Unhappy 37PFL6606T/12 TV suddely stopped working with (BBC) iPlayer

    Hi,

    Since 26/27th July my 37PFL6606T/12 TV has stopped working correctly with iPlayer. Prior to this date it was working fine.

    Content TV or Radio Programmes - can be selected but do not play. The error "Network Problem. Unfortunately this programme is not currently avalable. BBC iPlayer was unable to connect to a required server. Please check your network connection and try again."

    I have applied the current software update - but problem remains. Network connectivity seems fine and iPlayer works well on other devices using the same network.

    Can you help?

    Thx.

  2. #2
    Bronze Member
    Points: 1,117, Level: 8
    Level completed: 84%, Points required for next Level: 33
    Overall activity: 16.0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    malvern
    Posts
    11
    Points
    1,117
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi. Mine too. Exactly the same thing. Apparently Philips are aware of the problem and "are working with BBC engineers to correct the problem". I am not however holding my breath. It would seem that the iPlayer app in Philips TVs is now "unsupported" by BBC iPlayer. I am not a happy bunny and have emailed and phoned just about everyone I can think of.

  3. #3
    Bronze Member
    Points: 1,117, Level: 8
    Level completed: 84%, Points required for next Level: 33
    Overall activity: 16.0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    malvern
    Posts
    11
    Points
    1,117
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Incidentally my highly respected Philips dealer told me to unplug the TV for 5 minutes and all should be ok. Guess what... It made not a toss of difference.
    If anyone from Philips is monitoring these boards then perhaps they could comment please.

  4. #4
    New Member
    Points: 328, Level: 3
    Level completed: 78%, Points required for next Level: 22
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    England
    Posts
    5
    Points
    328
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    The same has happened to me. I was away on holiday and came back to find BBC iPlayer not working. I get the same message as the above users and frankly it is pretty poor.

    The TV is great but now the only decent UK app has stopped working. I had been hoping for Lovefilm and Netflix. Neither of those have come but instead iPlayer has gone! Philips need to do something about this pretty sharpish and start looking after UK customers better. Try taking a leaf out of your competitors' books or forget about returning customers.

    At the moment I have a Smart TV that is bottom of the class.

  5. #5
    Bronze Member
    Points: 1,117, Level: 8
    Level completed: 84%, Points required for next Level: 33
    Overall activity: 16.0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    malvern
    Posts
    11
    Points
    1,117
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quite simply I would like someone to tell me :-
    Is this a problem with
    A. the iPlayer application having changed ( doubtful )
    B. The BBC having reconfigured the way iPlayer works ( possible )
    C. The BBC (in their eforts to prevent use of iPlayer outside the UK ), having broken something.
    D. The BBC having put the iPlayer app on Philips TVs on their "unsupported" list.
    Please someone from Philips answer the question.

  6. #6
    Moderator
    Points: 30,870, Level: 54
    Level completed: 2%, Points required for next Level: 1,080
    Overall activity: 0%
    Achievements:
    1 year registeredOverdrive1000 Experience PointsNew Achievement!25000 Experience Points
    Philips - Mark's Avatar
    Join Date
    Jun 2011
    Posts
    423
    Points
    30,870
    Level
    54
    Thanks
    0
    Thanked 6 Times in 6 Posts
    Rep Power
    10
    We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
    We found the cause and fixed it.

    Our TV’s are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TV’s there was a problem in the certificate, causing BBC iPlayer to fail.
    It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

    We are building an automated certification checker that alarms us in case of certification issues.
    In the future we can solve cases like this immediately.

    We apologize for inconveniency caused.
    Forum Mod

  7. #7
    Bronze Member
    Points: 1,117, Level: 8
    Level completed: 84%, Points required for next Level: 33
    Overall activity: 16.0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    malvern
    Posts
    11
    Points
    1,117
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Exclamation

    Quote Originally Posted by Philips - Mark View Post
    We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
    We found the cause and fixed it.

    Our TVís are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TVís there was a problem in the certificate, causing BBC iPlayer to fail.
    It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

    We are building an automated certification checker that alarms us in case of certification issues.
    In the future we can solve cases like this immediately.

    We apologize for inconveniency caused.
    Mark, thanks for your interest and response. I removed power fro my TV this morning for some two hours. When I reconnected it the TV came up with a software update message which I have performed.
    Unfortunately however I still have exactly the same error message when I try to run iPlayer. Have you corrected the certificate for all models of TV. My specific model is a 42PFL7666T and iPlayer still refuses to work.
    Can you please check and advise me.

  8. #8
    New Member
    Points: 328, Level: 3
    Level completed: 78%, Points required for next Level: 22
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    England
    Posts
    5
    Points
    328
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Philips - Mark View Post
    We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
    We found the cause and fixed it.

    Our TVís are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TVís there was a problem in the certificate, causing BBC iPlayer to fail.
    It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

    We are building an automated certification checker that alarms us in case of certification issues.
    In the future we can solve cases like this immediately.

    We apologize for inconveniency caused.

    Thanks but, as per rapidegg's post, this is still not working. Any ideas?

  9. #9
    Bronze Member
    Points: 1,117, Level: 8
    Level completed: 84%, Points required for next Level: 33
    Overall activity: 16.0%
    Achievements:
    New Achievement!1 year registered1000 Experience Points

    Join Date
    Jul 2012
    Location
    malvern
    Posts
    11
    Points
    1,117
    Level
    8
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by Griffsterr View Post
    Thanks but, as per rapidegg's post, this is still not working. Any ideas?
    SORTED!!!
    A quick call to the Philips TV support number did the trick.
    They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
    OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
    Suggest you do the same.
    G'luck!

  10. #10
    New Member
    Points: 328, Level: 3
    Level completed: 78%, Points required for next Level: 22
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Jul 2012
    Location
    England
    Posts
    5
    Points
    328
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by rapidegg View Post
    SORTED!!!
    A quick call to the Philips TV support number did the trick.
    They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
    OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
    Suggest you do the same.
    G'luck!
    Thanks. All sorted for me now too. Called the helpline. They were very good. Apparently, all mine needed following the software update was to unplug the tv for one minute! Oh well, it's good to have my fave app back up!

    Thanks again

  11. #11
    Bronze Member
    Points: 320, Level: 3
    Level completed: 70%, Points required for next Level: 30
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Posts
    25
    Points
    320
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Quote Originally Posted by rapidegg View Post
    SORTED!!!
    A quick call to the Philips TV support number did the trick.
    They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
    OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
    Suggest you do the same.
    G'luck!
    Thanks a lot on this idea. Mine is working now thanks to you. Saves me a lot of time.

Similar Topics

  1. 46PFL9706T/12. BBC iplayer App not working
    By Parker in forum Smart TV: Apps
    Replies: 6
    Last Post: 08-01-2012, 06:50 AM
  2. BBC iPlayer issue with the PFL6606h/12 Smart LED TV
    By rotjeknor in forum Smart TV: Apps
    Replies: 3
    Last Post: 03-27-2012, 09:40 AM
  3. BBC iPlayer
    By Mohsen in forum Smart TV: Apps
    Replies: 0
    Last Post: 02-20-2012, 04:17 PM
  4. New BBC IPLAYER APP HANGS
    By wykeham in forum Smart TV: Apps
    Replies: 0
    Last Post: 02-06-2012, 09:41 AM
  5. BBC iplayer - Found in apps but not working...
    By cel in forum Smart TV: Apps
    Replies: 46
    Last Post: 01-24-2012, 09:33 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •