37PFL6606T/12 TV suddely stopped working with (BBC) iPlayer

[Gareth]

Hi,

Since 26/27th July my 37PFL6606T/12 TV has stopped working correctly with iPlayer. Prior to this date it was working fine.

Content TV or Radio Programmes - can be selected but do not play. The error "Network Problem. Unfortunately this programme is not currently avalable. BBC iPlayer was unable to connect to a required server. Please check your network connection and try again."

I have applied the current software update - but problem remains. Network connectivity seems fine and iPlayer works well on other devices using the same network.

Can you help?

Thx.

[rapidegg]

Hi. Mine too. Exactly the same thing. Apparently Philips are aware of the problem and "are working with BBC engineers to correct the problem". I am not however holding my breath. It would seem that the iPlayer app in Philips TVs is now "unsupported" by BBC iPlayer. I am not a happy bunny and have emailed and phoned just about everyone I can think of.

[rapidegg]

Incidentally my highly respected Philips dealer told me to unplug the TV for 5 minutes and all should be ok. Guess what... It made not a toss of difference.
If anyone from Philips is monitoring these boards then perhaps they could comment please.

[Griffsterr]

The same has happened to me. I was away on holiday and came back to find BBC iPlayer not working. I get the same message as the above users and frankly it is pretty poor.

The TV is great but now the only decent UK app has stopped working. I had been hoping for Lovefilm and Netflix. Neither of those have come but instead iPlayer has gone! Philips need to do something about this pretty sharpish and start looking after UK customers better. Try taking a leaf out of your competitors' books or forget about returning customers.

At the moment I have a Smart TV that is bottom of the class.

[rapidegg]

Quite simply I would like someone to tell me :-
Is this a problem with
A. the iPlayer application having changed ( doubtful )
B. The BBC having reconfigured the way iPlayer works ( possible )
C. The BBC (in their eforts to prevent use of iPlayer outside the UK ), having broken something.
D. The BBC having put the iPlayer app on Philips TVs on their "unsupported" list.
Please someone from Philips answer the question.

[Philips - Mark]

We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
We found the cause and fixed it.

Our TV’s are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TV’s there was a problem in the certificate, causing BBC iPlayer to fail.
It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

We are building an automated certification checker that alarms us in case of certification issues.
In the future we can solve cases like this immediately.

We apologize for inconveniency caused.

[rapidegg]

We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
We found the cause and fixed it.

Our TV’s are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TV’s there was a problem in the certificate, causing BBC iPlayer to fail.
It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

We are building an automated certification checker that alarms us in case of certification issues.
In the future we can solve cases like this immediately.

We apologize for inconveniency caused.

Mark, thanks for your interest and response. I removed power fro my TV this morning for some two hours. When I reconnected it the TV came up with a software update message which I have performed.
Unfortunately however I still have exactly the same error message when I try to run iPlayer. Have you corrected the certificate for all models of TV. My specific model is a 42PFL7666T and iPlayer still refuses to work.
Can you please check and advise me.

[Griffsterr]

We start looking for the cause of these problems at BBC iPlayer after we saw your posts on this forum.
We found the cause and fixed it.

Our TV’s are officially certified by BBC to support BBC iPlayer. This certification is also handled by software. In some of our TV’s there was a problem in the certificate, causing BBC iPlayer to fail.
It is corrected. When you turn on your TV, it will automatically correct the certificate and BBC iPlayer will be functional again.

We are building an automated certification checker that alarms us in case of certification issues.
In the future we can solve cases like this immediately.

We apologize for inconveniency caused.

Thanks but, as per rapidegg's post, this is still not working. Any ideas?

[rapidegg]

Thanks but, as per rapidegg's post, this is still not working. Any ideas?

SORTED!!!
A quick call to the Philips TV support number did the trick.
They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
Suggest you do the same.
G'luck!

[Griffsterr]

SORTED!!!
A quick call to the Philips TV support number did the trick.
They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
Suggest you do the same.
G'luck!

Thanks. All sorted for me now too. Called the helpline. They were very good. Apparently, all mine needed following the software update was to unplug the tv for one minute! Oh well, it's good to have my fave app back up!

Thanks again

[daempii]

SORTED!!!
A quick call to the Philips TV support number did the trick.
They are fully aware of the problem and one of their backline response team members emailed me a small fix to delete the broken "certificate".
OK so it was 11 minutes at 5 pence per minute but they were efficient and got the problem sorted.
Suggest you do the same.
G'luck!

Thanks a lot on this idea. Mine is working now thanks to you. Saves me a lot of time.