No more subtitles

[Lafaurie80]

Since I installed software update QF1EU-0.132.5.3 on my 55PFL8007K/12, I have no more subtitles....

Has this really something to do with this update ? Before I had perfect subtitling... Or do I have to change something in the configuration settings ?
Selecting Subtitles OFF/ON/Automatic has no effect.

Can anybody help ?

Many thanks.

PS: neither have I access to TEXT.

[Philips - Marco]

Since I installed software update QF1EU-0.132.5.3 on my 55PFL8007K/12, I have no more subtitles....

Has this really something to do with this update ? Before I had perfect subtitling... Or do I have to change something in the configuration settings ?
Selecting Subtitles OFF/ON/Automatic has no effect.

Can anybody help ?

Many thanks.

PS: neither have I access to TEXT.

Hi Bob,

Could you please specify if this happened while you were watching TV programs or video from other sources?

In the meantime please also check the primary and secondary language settings:

• Press the Home Button
• Select Setup and press OK
• Select Channel Settings and select Languages > Primary Subtitles or Secondary Subtitles and press OK
• Select a language and press OK

Regards,
Marco

[Lafaurie80]

Hi Bob,

Could you please specify if this happened while you were watching TV programs or video from other sources?
.......

Marco

Indeed, after some playing in set-up all OK.
Sorry for this false alert.

Bob