PTA507 Issue !!

[Altenae]

I have the PTA507 in combination with the 55PFL5507H.

When 3D is active and the glasses are turned on it works perfectly for a short time.
After this short time the glasses are disabled (not working anymore).

I have to get really close to the TV and sometimes it works again.
As soon as I sit back in the chair the glasses stops working again within 10/20 seconds.
When sitting back in the chair it's only 3 meters from the TV without any obstructions between the glasses and TV.

I am sure it should work with only maximum 3 meters from the TV.
It seems however it's NOT !!!!

Something broken ??
Please advice.

Thx,

Edward

[Toengel]

Hi,

switch off all lamps in your room and try again... also if sunlight is shining directly on the IR sender or receiver can be the problem...

Toengel@Alex

[Altenae]

Thanks for the reply.

There was no sunshine (late in the evening)
Hardly any lights where on.

I hope it's not only working with total darkness. !!
Maybe an issue with the glasses or TV ?

Right now I am not able to enjoy 3D because of this problem.

Thx,

Edward

[Philips - Benedickte]

Thanks for the reply.

There was no sunshine (late in the evening)
Hardly any lights where on.

I hope it's not only working with total darkness. !!
Maybe an issue with the glasses or TV ?

Right now I am not able to enjoy 3D because of this problem.

Thx,

Edward

Hi Edward.

Could you please confirm to me what software version you got on your TV? If you don't have latest (0.90), i would recommend you to update to this.

You can also try to move the transmitter in the 3D kit to either side of the top(or at the base) of the TV, and make sure it's faced against where you are sitting.


Best regards
Benedickte

[Altenae]

Hi Edward.

Could you please confirm to me what software version you got on your TV? If you don't have latest (0.90), i would recommend you to update to this.

You can also try to move the transmitter in the 3D kit to either side of the top(or at the base) of the TV, and make sure it's faced against where you are sitting.


Best regards
Benedickte

Yes it runs the latest firmware.
It seems the 3D transmitter is integrated in the TV.
Unable to move this to another position.

Edward

[Philips - Benedickte]

Yes it runs the latest firmware.
It seems the 3D transmitter is integrated in the TV.
Unable to move this to another position.

Edward

Hi Edward.

Thank you for reply.
Please see your PM i've sent you.

Benedickte

[ubermare]

Hi Edward.

Thank you for reply.
Please see your PM i've sent you.

Benedickte

hello!

I Have the same problem on my 46PFL5507K .


tnx

[Philips - Benedickte]

hello!

I Have the same problem on my 46PFL5507K .


tnx

Hi Ubermare.

I would advise you to take your PTA507 to the shop and try them on an Active 3D TV ( Philips).

Best Regards
Benedickte

[Altenae]

I tried the glasses on another philips TV and it works perfect !!

So is it an issue with my 55PFL5507H ?

[Altenae]

I also noticed that when 3D is active the remote control is hardly working !!

When 3D is disabled the remote control works perfect again.

[Philips - Benedickte]

I also noticed that when 3D is active the remote control is hardly working !!

When 3D is disabled the remote control works perfect again.

Hi Altenae

Thank you for your feedback. Just to confirm, did you try them for a whole movie?

When it comes to the issue you’re experiencing with your remote control while watching 3D, i would advise you to update to latest software that will come soon (date not confirmed yet).

Best regards,
Benedickte

[Philips - Benedickte]

I tried the glasses on another philips TV and it works perfect !!

So is it an issue with my 55PFL5507H ?

Hi Altenae

What source are you watching 3D from when you are experiencing this? (Blu ray, USB, broadcast etc)
Could you please explain more what really happens and how it looks like?
Does this affecting the experience of watching 3D?

Best regards,
Benedickte

[Zvonce]

Hi I think it is problem with weak procesor in TV. He has no power to proceed whole job of viewing 3d picture. That is why your remote controler works slowly when you watch 3d movie. It wil be better if you look film and don't do anything else with tv.
Philips put in newest models dual core procesors and probably they dont have this problems.

[dajode]

PTA507 are not being sold anywhere in Sweden. Is there another model that works?