where is updated firmware including napster?

[jphenrick]

hi

please advise when the firmware will be online now with latest fixes and the re-enablement of napster

its been over 4 months now

thanks

JH

[Rollouk63]

As Napster has now reappeared I presumed the firmware had been released and the machine had updated itself automatically

[jphenrick]

Hi no sadly the icon has changed but Philips have yet to release the updated firmware

estimated date now Sept 2012

JH

[Rollouk63]

Now the 22 of Sept and the firmware is noticeable by its absense. Any news Philips?

[thomasw.78]

At this time ( a few days before) I could enter Napster at MCI8080 with Login and Password. I can also get to Channels and Playlists. But if you click on it only "Error" came. So I sent an email to Philips support. They even have no good news on it. They only told that Napster is available at November 2012 - is that a real date or even only a date to satisfy the customers??? I cannot believe it. Other sound systems work with napster since new beginning of Napster. Now it's months ago... I really cannot understan!

[jphenrick]

I have to agree on this now

this is totally unacceptable - no napster since March and no fixes since November last year for mci900/mci8080/np3900

when will the firmware be available September was promised!

will Philips be compensating users for this? i paid premium prices for this hardware which doesnt function due to poor firmware

Philips PLEASE respond!

JH

[Philips - Remko]

Dear users,

Software updates for NP2500 and NP2900 will be available by end of Oct to re-enable Napster service.

As for NP3300, NP3500, NP3700, NP3900, MCi8080 and MCi900, the release dates of the respective software upgrades are not available yet. When the info is there it will be posted as soon as possible.

Kind regards,
Philips Moderation Team

[jphenrick]

Philips

this is TOTALLY unacceptable to me and no doubt loads of other users

i have been a loyal streamium purchaser since the wac700 and now have 3 uniits not fit for purpose
mci900/np3900 and latest mci8080

there are firmware bugs still awaiting fixes and no napster since March!

why is this taking so long? i have another SXXX device that had napster update at relaunch!

please look at this again - can i return these items for a refund? they are not fit for purpose given all these delays

please contact me asap

i will also post via facebook

JH

[Philips - Remko]

Dear all,

We would like to assure you that we are working on the Napster fix.

Below please find the new schedule for the release:
NP2500, NP2900, NP3500, NP3700, NP3900, MCi8080, MCi900, AWx000 - November 12
NP3300 – December 12

We understand the frustration this causes to you. We will endeavor expediting the schedule. Sorry for the inconvenience caused.

Kind regards,

Philips Moderation Team

[Rollouk63]

24th of November and still not live, go on tell us it will be next month but you're still working on it, could you at least tell us how many people are working on it and how much time has been spent on it?

[Rollouk63]

Now December and still no fix, are you doing anthing philips?

[jphenrick]

Please update customers as this is now totally unacceptable

JH

[Philips - Remko]

Dear users,

Due to some new changes the release dates have been changed.

Software updates for NP3500, NP3700, NP3900, MCi8080, MCi900 NP2500 and NP2900 will be available by end of December.

As for NP3300 the release will be available in January.

We understand the frustration this causes to you and again sorry for the inconvenience caused.

Kind regards,

Philips Moderation Team

[jphenrick]

Hi this really is totally unacceptable for a service level - can philips development at least release the software with the bug fixes that have been reported in the meantime please???

failing this surely refunds should be offered now>?

thanks

JH

[jphenrick]

any response please philips?