AccuWeather doesn't update

[manoucho]

Hello

Thanks for the update of the MCI8080.

The new screen with Accuweather is great... except that it doesn't work properly. Location is incorrect (see other thread) but more problematic is that the weather information doesn't update itself, it can be hours and hours delayed, so for example you see a full sun in the middle of the night.

If I switch on/off the device then I get the updated screen.

It's quite an irritating bug, can anything be done about this?

Thanks!
Manu

[Philips - Tereza]

Dear manoucho,

welcome to the forum and thank you for letting us know about this issue as well. I will pass this on for furhter investigation.

In the meantime, I would kindly ask you to provide me with the following details.

1. Reported city
2. Correct city (if possible, state the away distance)
3. IP address or Mac address (as written on the label on the product or displayed in the settings menu)
4. Model and serial number of your device

Thank you very much.

Kind Regards,

Philips Moderator Team

[manoucho]

Hi Tereza

I've just sent you the details via PM.

Thanks a lot, hopefully you can solve this little but annoying bug

Emmanuel

[jaccobakker]

Hello Tereza,

I have also received a software update on my NP3500 last week.
The city is correct, but the weather information doesn't update itself. Sometimes it is completly gone.
How to resolve this problem.
Like above, this is an irritating bug.

Kind regards Jacco Bakker

[Philips - Tereza]

Dear Users,

thank you very much for your comments and cooperation. We are aware of the Accuweather issues and are trying to find a solution to this.

Once there are any updates, we will inform you immediately.

Thank you very much.

Kind Regards,

Philips Moderator Team

[jphenrick]

Hi is there any fix release date for this issue please

thanks

John

Dear Users,

thank you very much for your comments and cooperation. We are aware of the Accuweather issues and are trying to find a solution to this.

Once there are any updates, we will inform you immediately.

Thank you very much.

Kind Regards,

Philips Moderator Team

[jphenrick]

Dear Users,

thank you very much for your comments and cooperation. We are aware of the Accuweather issues and are trying to find a solution to this.

Once there are any updates, we will inform you immediately.

Thank you very much.

Kind Regards,

Philips Moderator Team

any updates please Philips?

[jphenrick]

any updates please Philips?

over a month now is the fix for this on the way for users please?