I connected my device (sa3vbe08kc/37) to my computer, and Songbird has informed me (several times) actually, that new firmware (FW 2.12) has been detected and would I like to install it. I click the "Install New Firmware" button. It then goes to a screen with a loading bar warning me not to unplug my device while firmware is updating. Then the screen changes again, and instructs me to disconnect my device, power off the device completely, and then reconnect holding down the vol+ button until the message disappears. At the bottom of the window it has the status of my device. At first it says "device connected," and when I disconnect it, it accordingly changes to "disconnected."

...And then nothing happens. I reconnect the device holding down the button as instructed, and it continues to say "disconnected." The message does not ever disappear or change in any way. So I hit the cancel button. When I go to look at my current firmware version, it says I have version 0.00. (Even though the "would I like to update" box seems to think I have FW 1.00 or 1.03) Every once in a while, when I unplug the device, and it says it's updating...something. I don't know what.

Does anyone have any idea what's going on? My device works fine. I've never had any problems with it, but this seems really weird. :/