Audio CD support HTS3261/12

[Constant]

Hello,

I frequently play audio CD's on my HTS 3261/12. I have no problem playing most of my CD's but there ar a couple (3 or 4 different cd’s) it won’t play properly. When i play those CD’s it takes a minute to read it and then it plays is with a lot of interference (contantly).
I notices that those cd’s are a bit differtent. Look at the picture, you wil notice a rim along the cd. These CD’s work in every other player (car, pc, stereo) i got except for the HTS 3261/12.
I have updated the software, have chanched every option there is, no result.

What’s the problem? Can you help?

[Constant]

By the way, the (not working cd) on the right is Michael Buble CD. So it's nog some weird illegal of copied cd . The other CD's are also legal audio CD's.

[kwinnie]

By the way, the (not working cd) on the right is Michael Buble CD. So it's nog some weird illegal of copied cd . The other CD's are also legal audio CD's.

suggest you to give Philips a few EAN of your problematic discs. Maybe they can order and test.

[Constant]

@kwinnie: Good tip, i'm gonna post/send some this weekend. Thx!

[Constant]

I have no idea where tot send the EAN numbers so i'm gonna post some here:
These are cd's that dont work on my HTS 3261/12. Hopefully Philips can test these (maybe?)

8 09274 48492 (Lifelines)
6 85738 21832 (Minor Earth)
0 9362 49998 9 8 (Call me irresponsible)

[Constant]

I’ve send an email to Philips, if that doesn’t solve it i’m taking the set back to the shop.

There is a second reason i probably taking it back, enormous delay in the audio. I have a mediaplayer connected to my tv. When I play a movie on it the audio wont play in sync with the screen, again i tried every option (also the audio sync option).

Very disappointing set…

[Oscar]

Is your firmware up to date?

[Constant]

Is your firmware up to date?

Yes, it's up to date.

[Constant]

No luck, i got a reply from Philips. In short: They got my email and are notifying Philips ‘internal’ and they are going take a look at my problem. They recommend to keep an eye out for updates but they can’t give any guarantees….

Summary: I have to wait and hope.
To be on the save side (before my guarantee passes) I’m taking my set back to the shop.
-To be continued-

The reply form Philips in Dutch:
Bij deze email ik u naar aanleiding van de niet afspeelbare discs.
Wij hebben dit probleem aangegeven intern bij Philips. Zij gaan dit probleem bekijken. Ik kan u helaas geen garantie geven dat hier software voor ontwikkelt word.
Ik raad u de software updates in de gaten te houden.