Results 1 to 12 of 12
  • Topic Tools
  • Display
  • Bookmark and Share
  1. #1
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    gros problème nouvelle série 42pfl 6057

    J'ai acheté le 30 juin 2012 la 42pfl 6057 son décalé plus image avec ligne verte et problème de syncro lors des changements de chaines résultat nouvelle télé de nouveau problème de son et la en plus du manque de la couleur rouge , la wifi est hs. Cette fois ci le téléviseur via le dépanneur et comme il n'arrivait à la réparer via Boulogne pros centre de réparation .
    Pièce pas disponible donc proposition commerciale en attente.
    Toutes les info c'est bibi qui a été à la recherche sinon pas de renseignement.
    Cette télé a été acheté dans me magasin CAC à Illzach Haut Rhin 45 km de mon domicile aujourd'hui je n'ai toujours pas jouissance de mon bien et j'en suis à 240km et c'est pas fini.
    La gentille personne de service consommateur m'a simplement répondu que le service après vente était irréprochable et qu'elle était pas responsable de l’éloignement de magasin. De plus j'étais tellement énervé, j'ai menacé et mettre a genoux Philips et que je mettrais cette histoire dans les média de consommateur réponse rire et que cela ne l'ai intéresserais pas Super l'aide au consommateur
    Pour finir avant quelque anecdote Avant Samsung 4 ans pas de pièce pour réparer télé poubelle Philips ?????? faut il acheter Tucson 249€ ou you cou lélé

    Je reste en attente d'information merci

  2. #2
    Diamond Member
    Points: 50,311, Level: 69
    Level completed: 41%, Points required for next Level: 839
    Overall activity: 100.0%
    Achievements:
    Recommendation Second ClassTagger First ClassOverdrive1000 Experience PointsNew Achievement!
    Awards:
    Posting Award

    Join Date
    Oct 2010
    Posts
    5,965
    Points
    50,311
    Level
    69
    Thanks
    149
    Thanked 169 Times in 151 Posts
    Rep Power
    9
    Hi,

    since this is an international forum, can you please rephrase your post in English? Thanks.

    Toengel@Alex

  3. #3
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    big issue new series 42pfl 6057
    I bought the 30 June 2012 42pfl 6057 shifted its image with more green line and syncro problem when changing channels result in new TV's new problem and in addition to the lack of red color, wifi hs . This time the TV via the store and as he reached the pros via Boulogne repair service center.
    Room not available so business proposal pending.
    All info is bibi was looking if not intelligence.
    This TV was purchased in my shop CAC Illzach Haut Rhin 45 km from my home today I still have no enjoyment of my property and I'm at 240km and it is not finished.
    The nice customer service person simply said that the after sales service was faultless and she was not responsible for the removal of the store. In addition I was so upset, and I threatened to his knees and Philips that I would this story in the media and consumer response laugh that did not intéresserais Super assistance consumer
    To finish before any anecdote Before Samsung 4 years no room for trash Philips TV repair?????? he must buy Tucson € 249 or other branded??????

  4. #4
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by christian68 View Post
    big issue new series 42pfl 6057
    I bought the 30 June 2012 42pfl 6057 shifted its image with more green line and syncro problem when changing channels result in new TV's new problem and in addition to the lack of red color, wifi hs . This time the TV via the store and as he reached the pros via Boulogne repair service center.
    Room not available so business proposal pending.
    All info is bibi was looking if not intelligence.
    This TV was purchased in my shop CAC Illzach Haut Rhin 45 km from my home today I still have no enjoyment of my property and I'm at 240km and it is not finished.
    The nice customer service person simply said that the after sales service was faultless and she was not responsible for the removal of the store. In addition I was so upset, and I threatened to his knees and Philips that I would this story in the media and consumer response laugh that did not intéresserais Super assistance consumer
    To finish before any anecdote Before Samsung 4 years no room for trash Philips TV repair?????? he must buy Tucson € 249 or other branded??????
    Hi Christian68.

    Welcome to the forums.

    I would advise you to update to latest software version that was released today.

    Thank you
    Regards,
    Benedickte
    Forum Mod

  5. #5
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Produit de bonne qualité mais fragile au niveau tuner

    For latest info I expected a commercial offer to offset the repair but program change: TV repaired, they finally received the main board *was theoretically hors service
    So I'm waiting Monday we will see later in this story??????

  6. #6
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by christian68 View Post
    For latest info I expected a commercial offer to offset the repair but program change: TV repaired, they finally received the main board *was theoretically hors service
    So I'm waiting Monday we will see later in this story??????
    Hi Christian.

    What is the result after the repair?

    Best regards
    Benedickte
    Forum Mod

  7. #7
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Still the same problem shift so I made her check the reception quality
    To score all is normal so it really comes from the TV tuner has a problem
    ** New contact customer service for the store is back and with the help of technician station Boulogne solution to this failure
    I'm starting to have enough contact with either the store or the cable network Colmar
    Everyone calls me Barcelona consumer Boulogne station repair station
    You should know that Boulogne told me on the phone that he had them first and it worked fine
    When the second they still changed a large platinum
    I have the feeling that takes me for a fool
    What would a customer DE75 years with this kind of problem?????
    I really began to have over head
    They told me that after three interventions s I change the TV or a business proposal one would proceed
    They will get out their checkbook if this continues
    A soon for more

  8. #8
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by christian68 View Post
    Still the same problem shift so I made her check the reception quality
    To score all is normal so it really comes from the TV tuner has a problem
    ** New contact customer service for the store is back and with the help of technician station Boulogne solution to this failure
    I'm starting to have enough contact with either the store or the cable network Colmar
    Everyone calls me Barcelona consumer Boulogne station repair station
    You should know that Boulogne told me on the phone that he had them first and it worked fine
    When the second they still changed a large platinum
    I have the feeling that takes me for a fool
    What would a customer DE75 years with this kind of problem?????
    I really began to have over head
    They told me that after three interventions s I change the TV or a business proposal one would proceed
    They will get out their checkbook if this continues
    A soon for more
    Hi Christian68.

    Could you please confirm to me what software version that is installed on you TV?

    Best regards,
    Benedickte
    Forum Mod

  9. #9
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Angry en attente

    This has nothing to do with the update of the television
    it was the day of the next
    I'm waiting to see the repair c is a phillips sending

  10. #10
    Moderator
    Points: 9,766, Level: 29
    Level completed: 70%, Points required for next Level: 184
    Overall activity: 0%
    Achievements:
    Tagger Second Class5000 Experience Points1000 Experience PointsNew Achievement!Overdrive
    Philips - Benedickte's Avatar
    Join Date
    May 2012
    Posts
    1,015
    Points
    9,766
    Level
    29
    Thanks
    1
    Thanked 18 Times in 16 Posts
    Rep Power
    10
    Quote Originally Posted by christian68 View Post
    This has nothing to do with the update of the television
    it was the day of the next
    I'm waiting to see the repair c is a phillips sending
    Hi Christian

    I would need the software version of you TV to be able to give you further assistance.

    You can find this by following theses steps:

    1. Press menu button (house)
    2. Go to setup press ok.
    3. Find Software settings
    4. Information about current software ( top option), press OK.

    Here you will see the current installed software version, please provide this to me.

    Thank you

    Best regards,
    Benedickte
    Forum Mod

  11. #11
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Last new QF1EU-o133.5.0 he(it) cannot settle(adjust) the tuner of this model of this television he(it) be going to suggest me taking even characteristic in another model has to see at the level of the price(prize) that I should add in wait(expectation) their proposal and otherwise I am going to commit(hire) a procedure by means of an appropriate body
    It has been almost 3 months since it hard I am tired!!!!!
    Thus in wait(expectation) of a commercial proposa

    QF1EU-o133.5.0 dernière nouvelle il ne peuvent pas régler le tuner de ce modèle de cette télévision il vont me proposer de prendre les même caractéristique dans un autre modèle a voir au niveau du prix que je devrais ajouter en attente leur proposition et sinon je vais engager une procédure avec l'aide d'un organisme approprié
    Cela fait presque 3 mois que cela dur je suis fatigué !!!!!
    Donc en attente d'une proposition commerciale

    deux versions si la traduction n'est pas parfaite

  12. #12
    New Member
    Points: 349, Level: 3
    Level completed: 99%, Points required for next Level: 1
    Overall activity: 0%
    Achievements:
    3 months registered250 Experience PointsNew Achievement!

    Join Date
    Aug 2012
    Location
    colmar
    Posts
    7
    Points
    349
    Level
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Last new QF1EU-o133.5.0 he(it) cannot settle(adjust) the tuner of this model of this television he(it) be going to suggest me taking even characteristic in another model has to see at the level of the price(prize) that I should add in wait(expectation) their proposal and otherwise I am going to commit(hire) a procedure by means of an appropriate body
    It has been almost 3 months since it hard I am tired!!!!!
    Thus in wait(expectation) of a commercial proposa
    traduction plus correct

Similar Topics

  1. Downgrade it's possible? (TV 4xx0 serie)
    By corvo67 in forum TV: Software 2012 models
    Replies: 2
    Last Post: 07-05-2012, 10:15 AM
  2. Serie 3500 2012
    By lymanit in forum TV: Software 2012 models
    Replies: 8
    Last Post: 06-21-2012, 12:47 PM
  3. Serie 9000: Slide show from USB-disk
    By Edgar in forum TV: Software 2011 models
    Replies: 18
    Last Post: 03-26-2012, 06:46 PM
  4. PS3 connection issue to 42PFL 3606H/58 with HDMI
    By lazard in forum TV: Connectivity
    Replies: 2
    Last Post: 12-29-2011, 08:27 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •