Hello guys, - Deutsch ‹bersetzung von Google in der zweiten Hšlfte dieses Posting. / German translation from Google in the second half of this posting.
I am writing here from Sweden as so far is the only forum talking about the 6 series from Philips.
I will tell you my story with the Philips 47PFL6877T model that I bought from ElGiganten for about 1500 Euro.
It is very important for you to know that I have now the 3rd tv of such model after changing the first two and still have problems.
a. After buying the TV, the 2nd day I had the PC connected to it on VGA source and the image got doubled as you can see here: http://s868.photobucket.com/albums/a...8.jpg&newest=1 and here http://s868.photobucket.com/albums/a...9.jpg&newest=1
b. On the Blue Ray 3d Philips BDP6000, VGA, ANTENA, XBOX or any other source, I got judder or motion errors like I hope you can see on my YouTube videos here: http://www.youtube.com/watch?v=zmzDN...4&feature=plcp or http://www.youtube.com/watch?v=aQLLp...2&feature=plcp
You can also watch my other Videos about the bad motion problems the Philips 47PFL6877 has. I will also try to post some today from the 3rd tv that I have.
The problem with the Philips PFL6 series is that on Pixel Precise HD, maximizing the effect will actually create that bug. If you can not see it perfectly because the phone video recording probably has low fps, I will try to explain in words.The best you could see it at the Olympics when the play field was in blue and on fast motion scenes. The contour or outline of the moving object (or a static object on moving the camera from left to right) is shaking and loosing sharpness. A close capture of a player moving the arm up and down will result in part of his hand remaining behind the natural flow of the motion creating that shaking image bug. If you take off that Pixel Precise HD feature, the bug of the Philips 47PFL6877 reduces itself but on the other hand you have bad judder on the entire moving scene. Imagine that the camera is following a flying object, than the entire scene has fractions of a second stops that creates the judder motion problem.
So either you chose not to have judder on the entire scene but only on parts and contours by selecting Pixel Precise HD ON either you take that off and the entire scene judder on moving scenes.
ElGiganten told me to replace it because it could be something bad with that particular TV.
Philips told me that could be because I did not upgrade to the last software or firmware available. I did that and the problem still persists. The software upgrading of the Philips 47PFL6877 did not solved the problem!
I did change it and happy returned home. I put my TV on the wall, directly update the software and guess what? Same bad motion picture plus noise! Lots of noise even if I totally reduce it from settings.
ElGiganten told me to contact Philips Customer Care as it is a new TV and they do not know what could be wrong.
Contacting the Philips Support I got a Service appointment for a team that should show up to my home, investigate the problem and fix it on the spot. They told me that the will get the possible bad parts replacement in about 5 days following that on the 2nd week to come, see and repair it.
I mention that all the Videos and Pictures with the problem were send to Philips so that "the specialist in this model will understand the problem"
It is now the 3rd week and I have no Service Team and no official answer from Philips. The only thing they have told me so far is that they will try to fix the problem. They were unable to tell me what is this about. I already lost like at least 24 hours investigating, taking pictures, videos and so on about the Philips 47pfl6877 bugs, judder problems on motion objects.
Last Monday I decided to try one more time and change this one too.
Guess what? Same thing! Plus when I got the screen on, first time pressing the OK on the remote did not work. So again I was stuck not even having the possibility of installing the TV and test it. Finally I looked it up on their troubleshooting page and discover that sometimes you have to Pair the remote and the TV by pressing the blue and red button on the remote or something like that. If I wouldn't be into web I would probably end up changing the TV again jjust because of that..
Otherwise the same problems. I will post some more videos from the last Blue Ray I have rented, Cars2.
The problem was also visible on 3D watching the movie Immortals.
I am still waiting for Philips official answer and I will also post that on their forum today hoping that somebody from their Team of Specialists will be able to answer.
On the other hand I have to be honest and emphasize the impressive color tones and great contrast. If they would manage to fix that, they TV could be a great one. Also nice remote with keyboard, mobile app, and ambilight..All of the good ones are useless if the main thing which is the picture motion quality is weak showing bad judder on motion scenes. More people are calling that ghosting or?
Anyway, your comments would be really welcome.
The Following 3 Users Say Thank You to gstan80 For This Useful Post:
bjozac (12-20-2012),jeik (02-10-2013),RabbitinaHat (02-09-2013)
First of all welcome to our forums and congratulations on your TV.
I'm sorry you're not happy with the picture on the TV. I am very glad Elgiganten has been very helpful with you.
I can see you have connected you PC to the TV with an VGA cable. I would advise you to try another cable and make sure it's properly connected, and see if you still experiencing this issue with double pictures.
When it comes to the Juddering issue you are explaining, By turning On Natural Motion HD Natural Motion this juddering will be reduced, as this is it's purpose. On the other hand this mechanism has it's limitations and might not able to compensate every situation that might happen on the screen. The more detailed and fast moving the more the TV have to work to try to make a perfect picture.
Also please see my PM to you.
The Following User Says Thank You to Philips - Benedickte For This Useful Post:
Thanks for the fast answer on that. Unfortunately you have a great colors and contrast TV with really good picture on static scenes or slow motion scenes. However the fast moving scenes are having bad juddy edges even on full HD sources connected via HDMI.
About the VGA problem, that did not occur ever since but the only solution that worked was to actually pull the cable out of the electricity socket and plug it back again. I can assure you that the VGA was a good quality one and perfectly connected. Disconnecting and connecting back the VGA did not changed anything and the picture stayed the same as you can see in the posted images.
If you manage to solve the judder on edges for motion scenes that would def. be a huge success. Otherwise the bug is so annoying that I personally can not stand watching it and I prefer looking on my old Thomson LCD which from this perspective works perfect but with a much lower contrast or natural colors.
Originally Posted by gstan80
Thank you for this information.
I can now inform you I have passed this information on to your customer service and they will have a second look into this and then get in contact with you.
Hope everythign gets sorted and please report back the result for us
Nice friendly mobile version!
Thanks for the reply. I hope somebody will give us an official answer about the issue. The last 3 weeks proved me that you are not willing to deliver a fast answer. Prove me you have good suport.
Philips 47PFL6877T judder motion problems and judder edges on moving objects
Please watch and comment my latest upload about the issue that Philips 47PFL6877 has. Click:Philips 47PFL6877T judder motion problems and judder edges on moving objects because of Perfect Natural Motion feature in Pixel Precise HD settings. to find out more about this so called "feature" that acts like a bug.
Originally Posted by gstan80
Still waiting for an answer.
Last edited by gstan80; 08-18-2012 at 10:59 AM.
Originally Posted by gstan80
Please see your PM.
Has the issues been solved?? Im thinking of buying the TV as well, but wont if there are those problems.
Originally Posted by AliH
Unfortunately the service team is slow. I will wait at least one more week until I will get scheduled...
It is really disturbing to have such a nice image but with bad motion interpretation. Most of the time, even in full HD parts of the moving objects (faster speeds, like sports) are left behind creating a watery blurred zone. Imagine a man moving the arm up and down fast and having a blue tennis court field as background. Part like half biceps is left behind a a blurred object. I still did not received an official explanation. I am not sure if that is the way it is or is is something that can be probably resolved by replacing a part or with a future update. The problem is that, if you take out the Perfect Natural Motion then you get all the moving scene ghosting and not just the moving objects inside.
The ambilight is superb, colors and contrast, the same as well as the clarity of static scenes or slow moving ones. Whenever the speed increases.. the problem comes back.
I will keep you posted on that.
Originally Posted by gstan80
Have you updated to the latest sw (133.3) yet? You can find this at the support page for your TV.
Yes please do keep me updated Gabriel. Thanks.
- is this a common issue that you are experiencing with this model?
Originally Posted by AliH
Welcome to the forums.
I am pleased to hear you have been thinking about buying a Philips TV. A 6000 series is a good choice. I am sure you have looked the specifications of the TV. If you have any questions, don’t hesitate to ask
This is the only one I have seen with this issue, so not a common or known issue.
Thanks for the reply Benedickte. And I hope its ok with you Gabriel, that im intruding your post
Originally Posted by Philips - Benedickte
However, Benedickte - I find it strange that Gabriel has changed the model three times now and stil with the same problem? Makes me wondering that it might then just be a problem with model itself..
As Ali noticed, I am also skeptical about the whole thing. Benedickte is good to know that my current software ver is 132.5.3. As far as I now , tv runs on the latest one.
What I have noticed: the sympthoms are much more present and worse when you have resolution under full HD. However, it is really disturbing to have that even on HD channels and/or Blue Ray. I would def. understand if we would have problems only in low resolution, which is not anyway normal. I mean you can see pixels due to lower reolution but that should not breake objects apart when moving. In HD or Blue Ray the 47PFL6877 is still interpretating the images in a wrong way, creating the problem we keep talking about. What happens with this tv is that being a relatively new on, not to many have been sold so far. Most of the time people are not so educated into picture quality and therefore they will not find those things disturbing or not even notice them. The tv has such a nice picture when it comes about colors and contrast that for most, such a deffect will pass unobserved. If you want to test it get a London 2012 Olympics recording with a sport played on blue court like handball, volleyball etc.. you will see the deffect perfectly.
I have just bought the Philips 47pfl6877t. It has occurred to times now, that when I have switched the off and on, all the colors on the screen have turned blue/green. This is quite frustrating and I'm afraid I have to return my tv right away.
Is this an error you are familiar with?
I am running the current software: QF1EU-0.132.5.3
Hopefully I'll hear from you as soon as possible.
I have taken a photo of it, if it helps - I can email it to you if possible.
Thanks in advance,
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