Hi Poul, It could be helpf. if you can upload a photo so everybody can see it. Otherwise I recommend you to record a video and post it on YouTube.
Here is a photo of my screen. Hopefully it helps!
current firmware is 133.3.0
That is strange because when I run the software update menu I get the number 132.5.3 and it's says that there is no new software available and that the software is up to date.
How do I get the 133.3.0 firmware?
Wow. Benedickte can you confirm what is the latest?
Can anyone help?
Originally Posted by mojoman
just go to the support webpage of your TV. Download the update, download the instructions... run update according to the instructions.
There came an update yesterday with more picture improvement, so the latest now is 133.4. You can find more about the fixes on the supportpage or in the software thread .
I can inform you that the latest software get available over IP 2-4 weeks after it's release on the supportpage, this is the reason why your TV says you got the latest.
Download the software version on the support page like Toengel said and update with USB.
Last edited by Philips - Benedickte; 08-28-2012 at 01:32 PM.
Reason: Adding information
Did you miss my posts?
Well Philips you did not change any of the motion objects distorsion with the last software for the 47PFL6877. The problem still persists and only taking the perfect natural motion off is changing it but instead you get whole picture gosting in motion scenes. Turning the perfect natural motion PNM on, will take gosting out completly on maximum but on the other hand you get REALLY BAD EDGE DISTORION for the moving objects. It is a matter of choosing the less bad out of two. Also big backlit contrast, better colours and luminiosity such as Natural setting of the picture produces lots of noise and the reduction funtion doesn't do anything to it. So far I still have not being contacted by your service team. It is so disturbing not to receive support like promissed. The whole situation turns to be very frustating and a complain will probably be done to the customer protection office. It is obvious that this is a hard wired problem and not a software issue.
Thank you for this information and thank you for your post. I have also been thinking about buying this TV, expecially after seeing it in the same store as you bought it. But your posts have saved me from a bad experience. Let me know if you get any progress. In the mean time I will look for another TV. Any suggestions?
Originally Posted by gstan80
When watching movies on AppleTV I experience that every now and then the movie is running on slowmotion for one or two seconds and then is playing like normal again. It seems like it is a software issue that the tv can't Compress the mpeg4 format. When wil Philips fix this issue? It is really annoying and streaming hd movies is the future of watching films.
Hi to all.
I've got my 55pfl6097 yesterday and played with it whole day. Then I realise the bad motion effects which gstan80 posted many times. I shocked when I was watching my 1080p movies via usb and via my media player. It was very annoying and and finally go to sleep with a big dissapointment.
This morning I started to search the issue and ended up here. I guess this problem is not related with the software. Is anyone agree with me ?
I'm seriosly thinking of returning it back.
Originally Posted by dbah
As you can see no official reply yet. Plus there are no shortcuts to go directly to Picture Natural Motion or at least to Pixel Precise HD so you can chose what defect you want to have... Picture judder or motions objects breaking apart?
You should have this with the next firmware upgrade. "Chose the motion defect".. Any other sharing his/her's experience with the 47PFL6877?
Could you please check if this also appears on the demo video you find on the TV?
Please provide us with a video showing this issue.
The motion effect error is horrible and I must admit that Philips future customers will definitely return your tv's very dissapointed if the Philips team can't fix this issue as soon as poosible.
Originally Posted by Philips - Benedickte
I want to know what the Philips team's opinion is about this issue that everybody is having with the very bad motion effects in full HD? As noted earlier, this is a serious issue.
I want to know if this is a software issue or if its a hardware issue. If it's a hardware issue, I will most definitely return my tv and not recommend anyone to buy it.
Hopefully you'll reply as soon as possible!
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