47pfl6877t

[mojoman]

Hi mrb1972,

The problem is gone with Perfect Natural Motion off and you get gosting on everything instead like at a 50hz TV.

Hi GSTAN,

I'm getting so sick and tired of waiting for an answer wether our TV can be fixed or not.

How long time should we give the technicians? When do they expect to give us an official answer?

I'm literally considering returning my TV tomorrow and showing this thread to El Giganten in Fields in CPH and recommend them to not sell this TV to any costumer at all, because it is a rip off!

[Philips - Rafe]

Hi all,

I can understand you may well be frustrated with the wait, but please know, as of now we are waiting for some further insight from the technical guys.

The issue has been passed on for further investigation, and all of your feedback is really useful and important, so please do keep giving it, but please bear with us while we try to find a solution for you all

Best regards,

^Rafe

[gstan80]

Hi all,

I can understand you may well be frustrated with the wait, but please know, as of now we are waiting for some further insight from the technical guys.

The issue has been passed on for further investigation, and all of your feedback is really useful and important, so please do keep giving it, but please bear with us while we try to find a solution for you all

Best regards,

^Rafe

Hi Rafe,

Thank you for finally admitting that the TV has a problem. Since we were waiting already for some time I think we can extend that and give them a chance to fix it. It was obvious that they tried to buy some time but overall I will be happy if they would be able to fix it. I like the TV and would not return it if this can be repaired somehow.

Best regards,
G

[mojoman]

Hi Rafe,

Thank you for finally admitting that the TV has a problem. Since we were waiting already for some time I think we can extend that and give them a chance to fix it. It was obvious that they tried to buy some time but overall I will be happy if they would be able to fix it. I like the TV and would not return it if this can be repaired somehow.

Best regards,
G

I agree with Gstan. I love the TV, colors, the design, the ambilight etc. So hopefully the problem can be solved.

[mrb1972]

Hi mrb1972,

The problem is gone with Perfect Natural Motion off and you get gosting on everything instead like at a 50hz TV.

Ok is it possible to turn off PNM but enable clear LCD? I thought that clear LCD helpled with ghosting

[Knubbo]

Today i got an email from Philips. This is what they said

"I understand that it has been disappointing for you to experience this with your new TV, as the this is a problem that is experienced by more and more customers, I will escalate this before I give you an answer about how we move forward, so that we can find out what it can depend on and how to solve the problem.
If it is so that we have more questions regarding this problem, You will hear from me so i can get more certain information, but as long, as I ask you to wait until I have more clarity in what we can do about your problem.

I have now send complaints to philips sweden about this problem.
So lets here what they have to say about it. I will let you guys now what they tell me.

[Knubbo]

I also agree. the tv is fantastic if this problem get solved

I agree with Gstan. I love the TV, colors, the design, the ambilight etc. So hopefully the problem can be solved.

[Herzie]

nice to hear that stuff is happening. The LG that I got does not have this judder problem and the menus are very smooth compared to Philips. I still like the Philips better on a few important aspects: sound, picture and design on the philips is better than the LG in my opinion. I also really miss the ambilight Fingers crossed that a solution will appear within two weeks allowing me to take the LG back and get the philips again. Unfortunately the chances of that happening is slim to none I'm afraid

[graanne]

Now I have returned my 6877T. Think I will give Philips a few days to solve these issues before I change brand.

[Nuhic]

Hello guys.

I have a problem with 47PFL6877T when I am watching a film or someting else over my router and the film is on my laptop.It suddenly happens that it disconect me and I have to try again. Anywon have the same problem?

Problem nr 2 is when I connect my laptop to the tv over HDMI and play a game it happens that some type of line appears some times on the screen like a invisible line anywone that have notice that?

Best Regards

[mojoman]

Hi all,

I can understand you may well be frustrated with the wait, but please know, as of now we are waiting for some further insight from the technical guys.

The issue has been passed on for further investigation, and all of your feedback is really useful and important, so please do keep giving it, but please bear with us while we try to find a solution for you all

Best regards,

^Rafe

Hi Rafe,

Now we have been really patient regarding the very frustrating motion effects issue your users are experiencing with one of your high end products. When can we expect an official answer from Philips, so we know whether we should keep our TV's or not?

One thing is for certain, that your customers won't keep their TV's if the problem doesn't get solved, because this is such a big issue!

I hope to hear from you as soon as possible.

[Herzie]

Hi Rafe,

Now we have been really patient regarding the very frustrating motion effects issue your users are experiencing with one of your high end products. When can we expect an official answer from Philips, so we know whether we should keep our TV's or not?

One thing is for certain, that your customers won't keep their TV's if the problem doesn't get solved, because this is such a big issue!

I hope to hear from you as soon as possible.

I second this as I will return the LG and get the Philips again if you're able to produce a positive feedback in regards to fixing the problem. But I only have a 14 day timeframe to return the LG.

[majorusa]

Hello guys.

I have a problem with 47PFL6877T when I am watching a film or someting else over my router and the film is on my laptop.It suddenly happens that it disconect me and I have to try again. Anywon have the same problem?

Problem nr 2 is when I connect my laptop to the tv over HDMI and play a game it happens that some type of line appears some times on the screen like a invisible line anywone that have notice that?

Best Regards

Wrong thread. Please post it in the FW thread here:

http://www.supportforum.philips.com/...1684#post41684

[Pycnopodia]

Philips - Benedickte, Please report this thread to a webmaster for cleanup.

gstan80
graanne
mojoman
Knubbo
marnick
Herzie
MrPuzzle

Should check the IP adresses on these user names, most of them if not everyone are the same person.

Its an interesting topic but annoying with so many users from the same person.

[graanne]

Philips - Benedickte, Please report this thread to a webmaster for cleanup.

gstan80
graanne
mojoman
Knubbo
marnick
Herzie
MrPuzzle

Should check the IP adresses on these user names, most of them if not everyone are the same person.

Its an interesting topic but annoying with so many users from the same person.

Do you think it is strange that more then one person notice a problem if every singel 6xx7 tv got it???