11-09-2012, 11:44 AM
Ok I am fully aware problems have been reported, what I meant was you may have watched a particular film or TV show which highlighted the problems, the more material we lets philips know about the better
Originally Posted by NaC
11-09-2012, 12:04 PM
Philips has ALL the information they need!
Originally Posted by mrb1972
I think that everyone can notice this problem, it's not difficult to notice it, I'm sure Philips is aware of this problem from the beginning, however they decided to release it as is.
If we are all noticed it, the PROFESSIONAL people in Philips surely knew that. You don't release TV in such bad picture quality condition.
Maybe it just financial strategy, trying to save some money and hope no one will complain.
11-11-2012, 09:18 PM
11-12-2012, 06:49 AM
Si I went to a TV shop with many panels.
They were mostly displaying some slow motion promotion video... So nothing to really see.
I could only see :
=> Samsung 50ES6900 : for sure not at all the artifacts we see on Philips.
=> Sharp Aquos (70 inches I think) : I could see exact same stuff. I believe they use the same processing... Not worse, not better, just same (well, to my understanding). Anyone knowing about common electronics/CPU ?
=> Panasoninc 42 inches (Sorry I can't remember the exact panel) : perfect. There was a "fast" moving overlay menu just to boast about processing. Well, they could because on Philips pfl6xx7 this black and white overlay menu would have been damaged !
11-12-2012, 01:25 PM
Originally Posted by gstan80
Good thing I bought also 5 years warranty + for this TV.
When will I break something, immediately replace this crap tv with another one...no more PHILIPS!!!
And I'm not the only one who has such opinion.
several years, I was happy with crt tv philips 29pt9521...100Hz,pixel plus,hdmi,...
http://www.amazon.de/Philips-29-PT-9.../dp/B000FCSJZ6 and I thought that it will be even better next PHILIPS tv.
I wonder if these comments even reach the right people to do something about it,
or is it all ignored...I think we should send these comments to "higher" persons.
Any other suggestions?
11-13-2012, 07:24 AM
Philips - please help us now, this is ridiculous!
First of all, I would like to say that you guys at Philips have handled this case exeptionally bad.
Second of all, the Philips support team have got all evidence, material and other stuff they need to solve this issue, and if not being able to solve the issue, come with an official statement saying that the problem can't be solved and that you recommend us to go to our local store and return the TV's.
As you can see, this thread was starded in August 2012 by gstan80 and has been updated with material and complains every single day ever since and we have reached 20 pages of material now. What has happened since - absolutely nothing!
Your latest reply to this thread was absolutely nonsense. Let me reply to your post:
1. The nr. of instances doesn't matter, because all of the TV's manufactured are affected with this issue. If you go to different TV stores like I did you can clearly see that. Second of all the severity is high since it's completely destroying the picture quality of the TV.
2. Since you have passed the task on to the technical team, you have acknowledged, that the nr. of instances is high and that the severity is high. The technician team just clearly hasn't come up with anything yet, because this issue has low priority. I can clearly tell that from your replies, your solutions etc. If the issue had priority, the case was solved and you would have told your customers what the solution will be.
3. and 4. I don't need to comment on, because Philips haven't reached these steps yet.
So what I will do today is to call all the big local stores in Copenhagen (Bilka, Elgiganten, Expert, Fona etc.), tell them about the issue, check literally ALL their televisions and make them report to Philips about this serious issue. Maybe you will react then.
To put things into perspective, I had an a year and a half old iPad 2 (out of warranty). I found a bug on the iPad and thought I needed it to be fixed. I went to the local store and told them about the issue. They took it in for inspection. 2 days later they called me and said that they had replaced the unit and gave me a brand new iPad 2. That's customer service and a company that cares for their customers.
At last I would like to say you have handled this case so poorly that no company in the world could have handled it worse!
Best regards an extremely dissapointed customer!!!
Originally Posted by Philips
11-13-2012, 07:56 AM
This is how the 8007 handles motion, all picture processing off except Clear LCD. Turning them on doesn't make it better. You can see that picture processeing is divided to these blocks, you can clearly see that it doesn't have the power to handle fast movement. It's recorded from myZen.tv HD channel, not the best quality but the problem is visible (watch in HD). I paid 2500€ for a mosaic like picture.
Last edited by aise; 11-13-2012 at 08:22 AM.
11-13-2012, 09:11 AM
Wow I haven't seen anything like that on my 6007 although I have a similar clip to that so will try it out tonight
Originally Posted by aise
11-13-2012, 09:49 AM
As always, it would be great to be able to share the source video.
Between us, and maybe Philips (and their "partner")
I would propose to use this one : http://www.mothernaturevideos.com/20...-falls-closer/
There's water and thin lines (branches). I'll also test tonight.
This video might be great as well for testing
But on the exact same site, there are a few downloadable videos (720p or 1080p).
About electronic partner, can anyone confirm this is Sigma Designs ? Anyone knows the exact chip reference used in those Philips LCDs ? (could be the Pro-Fusion SoC).
I'd love to know...
Last edited by Manuj; 11-13-2012 at 10:17 AM.
Reason: typo + adding video
11-13-2012, 09:58 AM
yes - Fusion SOC
11-13-2012, 10:06 AM
Do you know if this video processing is hardware "only", and via this SoC only ?
In that case we maybe should better contact Majors to stop those fast motion scenes. Spiderman could also stop jumping around buildings (and all those edges/verticals). Finally who would have expected those fast action movies ?
Do you know if other brands officially use that SoC ? (like Sharp Aquos that I felt have same artifacts).
11-13-2012, 03:06 PM
i just watched "FernCreekFalls-Close-720.mp4" from USB drive and water is blocky like in the video i posted, also tried to play it through PS3 (HDMI), result is still the same, BLOCKY! i'll go to the store tomorrow to try the same clip on ES8000.
1080p material would be better fot testing. can't find anything.
Last edited by aise; 11-13-2012 at 03:18 PM.
11-13-2012, 03:13 PM
Should I say "Great" ?
Originally Posted by aise
Hopefully I'll try tonight as well.
Can you see the branches over the water ?
To all, this is the video we are talking about.
I must say I'm really disturbed as well. This is all the more visible with high contrast.
Again it only requires an fast moving arm to have it disappear, blur or even be doubled if thin.
11-13-2012, 03:22 PM
By the way, people watching your above youtube video should not care about the visible "grid".
This is usual Moiré effect because your camera (pixel grid) is recording/sampling the panel (another pixel grid).
What we are discussing is the lack of details, sharpness, pixel precise,... or whatever you call it.
Still images are great, motion scenes get awfull. If only I wasn't seeing that all the time and from first minute I switched the TV ON...
Anyone has a high-speed, high-definition camera ?
This would help so much !
11-13-2012, 03:30 PM
Why not this one ?
Originally Posted by aise
On the first page of this website, you can click the keyword 1080 on the bottom to get the 1080p selection.
I will also test the birds here
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