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Topic: 47pfl6877t

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  1. #166
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    I read this on another forum today, not sure how true it is as I cant find the source -

    "Post on Facebook about 5 hours ago:

    "Yes, there will be a new firmware release soon. But nobody benefits if we have to postpone a given release date due to unexpected Necessary adaptations. That's why we do not provide explicit firmware release dates on our support channels. Please keep using our Support Forum. The moderators will inform all users immediately if our engineers give green light for the release. We kindly ask for your understanding.

    Kind regards,
    PHILIPS_Consumer Care "

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    Hello all,

    Alright, in the meanwhile I've cracked under the pressure of all your complaints and upgraded my order from 47pfl6887 to 46pfl8007 though I will have to live with actief 3D. 46PFL8007 Also has some other video processing features but is running same software so I will put it to the tests mentioned on here and let u know my findings. With specific differences you/we may be able to determine which are soft- and which are hardware related problems.

    Regards.

  3. #168
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    Hi All.

    Could you please set the PNM = Minimum.

    When done this, please report the result back.

    Thank you.
    Regards,
    Benedickte
    Forum Mod

  4. #169
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    I follow the forum because I want to buy this mostly for ambilight I like. I checked one of elgiganten and the picture was bad just like many describe. Wondering how you can release it for sale at all? It seems that Philips has not test department, but we consumers are the first to test. Philips is bad with updates, I have stereo Streamium MCI298/12 for over a year and this still not working properly after all updates (and its just simple stereo, mp3 player, has no video).
    I have some feeling that there are hardware problems involved and the firmware does not solve all problems, but we'll see.
    Anyway if the problem with the picture dissolves and the price goes down below 1000 euros (1400 euros for the mid-TV in 2012?????) I should buy this television.
    Last edited by axel7; 10-23-2012 at 06:24 PM.

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    Quote Originally Posted by Philips - Benedickte View Post
    Hi All.

    Could you please set the PNM = Minimum.

    When done this, please report the result back.

    Thank you.
    Regards,
    Benedickte
    I already do, only "off" gets rid of the problem

  6. #171
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi All.

    Could you please set the PNM = Minimum.

    When done this, please report the result back.

    Thank you.
    Regards,
    Benedickte

    Benedickte Hi,
    I have the 42pfl6007 tv, the problem is still there even after set the PNM into minimum value.
    The test was performed with HD movie to remove all potential quality issues which are not related to the TV itself.
    As I mentioned, in HD movie which should be the best quality without potential picture quality issues, the results are the same. The only way is to put it "off", but then the picture is terrible.
    Hope this is not related to hardware issues, and that philips will fix it in the next software update.
    Can you please confirm this is not related to hardware issues? (and that we all have some hope...)
    I appreciate your help,
    Thanks

  7. #172
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    Alredy tried that. Still have the same problem
    Quote Originally Posted by Philips - Benedickte View Post
    Hi All.

    Could you please set the PNM = Minimum.

    When done this, please report the result back.

    Thank you.
    Regards,
    Benedickte

  8. #173
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    Quote Originally Posted by NaC View Post
    Benedickte Hi,
    I have the 42pfl6007 tv, the problem is still there even after set the PNM into minimum value.
    The test was performed with HD movie to remove all potential quality issues which are not related to the TV itself.
    As I mentioned, in HD movie which should be the best quality without potential picture quality issues, the results are the same. The only way is to put it "off", but then the picture is terrible.
    Hope this is not related to hardware issues, and that philips will fix it in the next software update.
    Can you please confirm this is not related to hardware issues? (and that we all have some hope...)
    I appreciate your help,
    Thanks
    Same for me.
    I have always set it to minimum and would appreciate to get feedback and thus little consideration.
    Are we still trying to reproduce the problem at Philips for the last 9 1/2 weeks (first post of the current thread) ?

    A good/easy way to see the problem is to keep one of those windows when changing an image setting (that gray window which stays upfront to let you set each setting either to Off/Min/Max). When those windows are on top of the video, the edges and corners are very poor when background moves. Or you can get "bee movie" and try to follow bee antennae... good luck !

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    Hi Philips!

    Any progress on solving this? I'm currently very unhappy with this expensive purchase (13.995 swedish SEK) from Elgiganten. Picture quality in fast motion scenes are horrible. I actually wanted to buy a samsung that has got great reviews, but it was out of stock and the salesman convinced me to buy this philips instead. Also this TV is full of other bugs like unstable SmartTV (slow navigation, crashes/reboots], my usb 3.0 stick not recognised (older usb 2.0 stick works], remote sometimes not responding to certain commands.

    The only good things about this TV is that it has nice colors and no backlight bleeding. Also like the ambilight feature. But the bugs makes this TV impossible to like.

    I really don't understand how you can sell it like this. I wished I never bought it and if I could I would return it for a full refund, unfortunately it has gone more than 30 days since purchase and I dont have the package it came in anymore so I guess that's not an option.

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    I installed the latest update today. Problem not solved. Very unhappy.

  11. #176
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    Angry

    Dear Benedickte,

    Could you please come with an honest answer now: are we ever gonna get the problem solved with this TV? This issue is really starting to freak all your customers out and it litterally looks like that the priority this issue has in Philips technician team is very close to 0%.

    You are giving your customers the worst customer service I ever have experienced.

    For probably the 50th time in this forum - best regards,

    Mojoman


    Quote Originally Posted by Philips - Benedickte View Post
    Hi All.

    Could you please set the PNM = Minimum.

    When done this, please report the result back.

    Thank you.
    Regards,
    Benedickte

  12. #177
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    Quote Originally Posted by mojoman View Post
    Dear Benedickte,

    Could you please come with an honest answer now: are we ever gonna get the problem solved with this TV? This issue is really starting to freak all your customers out and it litterally looks like that the priority this issue has in Philips technician team is very close to 0%.
    [...]
    Benedickte can't tell much, this is Philips/TPV as a whole (or hole!) that won't tell a thing.
    I wish Philips would fulfill their official/online commitments (fair communication with customers to name just one), but this is acting as a cash company with little (or no) corporate core values making false marketing statements. Sad !

    But now that we know, the only do-able thing is to share & warn other potential customers.
    As money seems to be the only way to have little pressure.
    Then I don't want to hear about supporting such European companies (headquarters at least).
    How can TPV fight when customers get no consideration... These Smart TVs being their mainstream if I got it well...

  13. #178
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    Hi All.

    I would need some more information from most of you guys.
    could you all please provide me with following:

    1.What files are you experincing the juddering (movie, scene)?
    2.What source do you use (BD, broadcast, HD, SD, USB)?
    2a. If Bluray, what model/model number is this?
    What settings are used?
    3.Which input (HDMI-?, USB, IP)?
    4. Please confirm you have updated to the latest SW (150.48.9)


    Best regards,
    Benedickte
    Forum Mod

  14. #179
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    Quote Originally Posted by Philips - Benedickte View Post
    Hi All.

    I would need some more information from most of you guys.
    could you all please provide me with following:

    1.What files are you experincing the juddering (movie, scene)?
    2.What source do you use (BD, broadcast, HD, SD, USB)?
    2a. If Bluray, what model/model number is this?
    What settings are used?
    3.Which input (HDMI-?, USB, IP)?
    4. Please confirm you have updated to the latest SW (150.48.9)


    Best regards,
    Benedickte
    It makes no difference, for me, sky hd - hdmi1, ps3 blu ray - hdmi2 - very very simple test for you guys, any 20th century fox film, just watch the 20th century fox logo with the spotlights, as the beam crosses the text you will see the picture break up.

    Regarding 150.48.9 it makes no difference to the problem but this firmware is no good as it adds a new problem of horizontal flicker with dynamic backlight enabled, as stated in a PM i sent to you.

  15. #180
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    This is a joke, isn't it ? This thread is 11 pages long with several examples that you never objected as not showing any problem. You admitted this was escalated to development if I recall well.

    Vertical lines are one of the worst because they just disappear.
    http://www.supportforum.philips.com/...ll=1#post41509
    Bee Movie in blueray is real bad as we can't follow bee antennae.

    Anyway, I will try to find a source that can be shared with you at philips.
    And possibly also post the result with my HD camera, just in case.
    I begin to know when this will happen.

    Also while playing, any source in the background, leaving the grayish setting window ON (the one to select the OFF/MIN/MAX setting for a given parameter), will most probably show you bad corners and bad sides of the window. In that case the source of the window is.... philips menu.

    Don't you have some reference videos to test&develop HDNM ?

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