11-01-2012, 04:32 PM
I'll second the issues illustrated in Manuj's videos - thanks for putting your time in posting them.
It's really annoying - whenever I see a vertical line I just hold my breath hoping that the scene won't "fall apart". Saw Top Gun the other day. Interesting to see what shape planes can take on a 6007...
I have a 55pfl6007, and the problem has been present on every firmware-release.
11-01-2012, 06:43 PM
Have you tried on a 6007 with perfect pixel on (changing service menu) if it improves but not the whole problem disappears?
11-01-2012, 06:45 PM
If someone wants to move from Pixel Precise to Perfect Pixel on a 6xx7 model series, send me a private. Thank you.
11-02-2012, 06:52 AM
Thanks but I did nothing different than what was already posted by majorusa. Moving logos and vertical lines were already showing the problem.
Originally Posted by hermetic
However Philips asked for more input, and I had the feeling people would realize better with a "real" animation film.
No, not yet. I still want Philips to make the right move. They should act like a responsible company handling defects professionnaly. Until there, I will also do all my best to escalate the problem (forum, youtube, websites, direct contact in my country, ...).
Originally Posted by Josepx
And Thanks, I could copy your explanation (thanks by the way) and I also shared on different forum.
11-02-2012, 07:49 AM
Originally Posted by Manuj
Thank you so much for the great contribution you had here.
Thanks to Philips you spent lots of hours trying to capture the motion issues on this TV instead of simply enjoy watching a good movie.
It is absolutely annoying to watch a movie where the edges are shaky. It happens both for horizontal and vertical lines.
As all of you said there is nothing to do but to let everybody know about how Philips consider to treat their customers. The best bet will be to unite ourselves into some organized group and start making complains. It is absolutely unacceptable to be treated like that.
Do not forget one thing:
THEY KNEW ABOUT THIS BEFORE LAUNCHING THE TV. THIS IS NOT SOMETHING NEW FOR THEM. THEY HAVE LOTS OF TESTS AND QUALITY CONTROL DEPARTMENT.
I saw the defect from the very first day I got the TV and I am not a specialist. I assume that their testers and quality control specialists are better than me.
Whoever is from Sweden and has the same problems, please private me.
11-02-2012, 08:21 AM
Yes, i have the exact same view as you.
I think Philips should propose to exchange to people willing to, or refund.
As you have a pfl6877, this means PNM is also bad (not only 6007 HDNM)
So this is really the whole pfl6xx7 serie right ?
Is anyone having the issue on newest pfl6907 ?
Most probably electronics is same.
If I could keep the passive 3D then I'll be happy.
In 3d there are always objects flying around, so this problem is general.
11-02-2012, 09:30 AM
Cant agree much more than what has been said over all these pages. It's ridicoulus how bad the Philips support on this forum is. Barely any responses and the ones we get are on the level "Have you plugged in the cable?" "Did you try to press the power on button?". Seriously, the few customers who actually find there ways here are the ones that are experienced and know what they are talking about. If there wasn't a problem we wouldn't take the time to even find this remote place.
Just like especially gstan80 I have the 47PFL6877T/12 TV and the experience with the TV hasn't been very satisfying. I went from a old big non-flat TV so I don't have much previous experience on how HD content and such should look like. But it was clear from day 1 that the TV wasn't as strong as it was marketed as, especially by the sellers at Elgiganten in Sweden. I was actually first going to buy the Samsung ES8005 while it was on a huge sale, but I don't need motion control or inbuilt camera for skype or voice control, so I was convinced by the salesman that the Phillips TV would be an equal or better choice. Passive 3D was also a pretty good argument.
Getting home with the TV and starting it, you notice right away that the TV is basically running on SmartPhone hardware, menus were lagging and even changing volume, the volume indicator on TV lagged. My thought directly was "WTF have they even tested this?". I let that go for now though, and within some week there were firmware updates for the slow menu etc. and I did notice it got a bit better. The Smart TV apps are pretty much useless though, it lags and for e.g. the Youtube app I have buffering all the time even though I have 100 mbit line. Also for web browsering where the remote control is suppose to shine with it's keyboard... It takes freaking 2-5 mins to even load 1 page, let alone scroll down on it... The processing power (and memory availability?) of the TV is obviously to blame, it's extremely under dimensioned.
After some days I also started to notice in nature programs that when e.g. something was very zoomed in but moved quite quickly across the screen, like a wilder-beast running, the head (usually) got all pixelated in the edges.
Watching sports like Soccer/Football, especially in Standard Definition, you also notice this right away. The ball is barely watchable, it's like some distorted pixel party trailing the ball. How this was missed by the Phillips QA team, is just beyond anything reasonable. Maybe the QA is just done with Phillips slow moving demo video, which is obviously designed to be looking sharp on this TV?
I have watched only one full length 3D movie so far, it was Despicable Me, and I don't recall that much annoyance of the motion there in 3D. So I wouldn't as some here have mentioned say that 3D really enhances it but sure, it's there too in fast moving scenes especially panning ones.
If Phillips want an example to detect the issue on, watch the Doctor Who 2005 (e.g. Season 5 or 6 in 720p) intro. The text during the time tunnel effect where the Tardis (blue box) goes into a time warp/hole, is getting distorted quite a lot sometimes.
11-02-2012, 10:43 AM
Thank you for taking time to write down your complains hugTV.
Originally Posted by hugTV
It means so much that everybody having problems to mention them all here. Since you are from Sweden please contact me so we can make a group complain to Konsumentverket.
I was told exactly the same things you mention below by the ElGiganten sales rep. They advertised this as the best motion processing TV in the store. Probably they were also fulled by Philips with their convenient done demo clip..
However the menu lag is ridiculous and using the smart side of the TV takes lots of nerves, so I never used it. YouTube app as you mentioned buffers like hell because is not optimised. I also have 100mbps plan which flies the data on any other device.
11-02-2012, 11:09 AM
I hope they do something for real on this motion problem... It is terrible annyoing.
11-02-2012, 12:01 PM
I can take time to fire some video of Despicable me... but in 3D it gets complicated except to show it still in 2D (side by side).
Originally Posted by hugTV
I can well remember the scene when Gru trys to get into Vector's fortress. There are missiles that fly (or get distorted) in the sky.
Anyway there's no reason it may be better in 3D. I have the feeling there are more objects flying around, thus more judder problems.
Apart from that minor stuff, I second all your comments.
11-02-2012, 12:06 PM
Sure! People, please login and add a comment as a few new people have just done !
Originally Posted by gstan80
I also now contact all websites I can, in order to ask them to support our request to Philips, and relay the concern on pfl6xx7 "to the world".
I also contacted Philips in my country via support page.
Maybe we should setup a website about that. Using Joomla it is just a matter of a few hours.
Can you also all fire one polite email to
http://www.support.philips.com/support/ (Philips customer care depending on your country)
and another here
I propose that you
=> politely ask for some support/mediator as we have no progress on philips support forum for the last 11 weeks.
=> Provide the link to this thread (first page) so that the person can estimate by herself what's happening
Maybe we'll finally reach a concerned manager who will care for customers.
People in Sweden should also try to find a contact in Philips (using linkedin or else).
Any idea to escalate is welcomed.
Toengel : what about your Philips blog ?
Last edited by Manuj; 11-02-2012 at 12:40 PM.
Reason: adding email request for contact
11-02-2012, 12:50 PM
I have the 47PFL6877T, purchased in danish Elgiganten. I have run all the posted videos from this thread, and can clearly see the problem. Last night i saw the movie Jarhead on my PS3 connected via HDMI 1.4, and the experience was terrible. Everytime they walked with a gun over the shoulder, the barrel disappeared.
I have been chatting with the danish philips support, and they say that they know of the problem, and that it's only on the 6000 serie.
Anyway, I thank all of you guys for the great work you do in getting the problem spread across the internet.
Michael (running software QF1EU-0.150.48.13)
11-02-2012, 12:54 PM
Hello and thank you for your contribution.
Originally Posted by Sejer84
ANYBODY ELSE HAVING PROBLEMS DON'T JUST READ THIS TOPIC, BUT ALSO POST SOMETHING HERE.
11-02-2012, 01:29 PM
Same issues (HDNM problems, flickering) here. TV model is 47PFL6007K/12, FW ver. 0.150.48.13.
11-02-2012, 01:30 PM
Contacted customer support Norway with link to this thread and basically two questions:
Originally Posted by gstan80
- is this how PNM should act
- what is being planned for TV's/owners in/of the 6xx7-series
Will update if/when I get a reply.
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