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  1. #46
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    l00pu5, In fact, that your TV set isn't the same model as the TV sets, that apparently are having the motion effects problem, should be a logical explanation enough. If it isn't, you just simply aren't wise enough.

    Btw. you can try to google the motion effects issue and you will get dozens of links regarding this issue - therefore it's a serious issue and not an issue relating 3 tv sets!
    Last edited by Philips; 09-14-2012 at 08:23 AM. Reason: Removed abusive language.

  2. #47
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    Quote Originally Posted by mojoman View Post
    l00pu5, In fact, that your TV set isn't the same model as the TV sets, that apparently are having the motion effects problem, should be a logical explanation enough. If it isn't, you just simply aren't wise enough.

    Btw. you can try to google the motion effects issue and you will get dozens of links regarding this issue - therefore it's a serious issue and not an issue relating 3 tv sets!
    l00pu5 you are so working for Philips here. )

    1. "intermittent artifacts generated by the motion compensation mechanism"

    in plain English what would that be?

    2. "all 4 sets share the same chassis, (almost) the same SW stack and are LVDS-driven
    "
    in plain English what would that be?

    Considering your technical vocabulary I would say you are definitely more than just a simple Philips buyer that has nothing better to do than replying to unhappy customers problems.

    3. "What makes you think that my 6097 cannot be possibly affected then?"
    Is it possible that from a lot of 10 000 tv sets, just a few to have hardware problems?

    4. "One question, though: why do you think that Philips is admitting that it's a known issue by offering a home repair to a consumer, just to see whether there really is something with the set or not?"
    How do you know that the service team is coming just to see if it really is a problem or not?

    5. "From my point of view, it's neither a hardware nor a software problem - the product just doesn't meet your expectations."

    That is what we are trying to figure out here but no official answer has been provided.
    Are these "intermittent artifacts generated by the motion compensation mechanism" normal or not. We need to know that in order to return the TV and consider buying some other brand or not.

    That is what we are trying to find out for weeks. Is that they way TV works or is that a bug or a hardware problem.

    And to synthesize the whole discussion, yes it really is frustrating to pay such a big amount and see a football game where the ball is ghosting like hell on the screen or the players are shaking in motion..

    And we are here because we consider ourselves victims of misinformed personnel from our electronics stores (as in DK, here at ElGiganten I've been told that Philips has the best motion over all the other brands (showing me a convenient demo movie clip they have), plus no official answer from Philips Customer Care related to this problem)

    You are probably here to submit counter-complains for Philips.
    Last edited by Philips; 09-14-2012 at 08:25 AM. Reason: Removed abusive language.

  3. #48
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    gstan80, you just nailed it! I couldn't have said it better myself.

    In regard to the motion effects issue - when can we get an official answer Philips Team????

    How hard can it be to tell us if it's hardware issue, software issue or that the tv just can't perform better?

    gstan80: "how was the customer visit you received from the Philips Team? Did they change a hardware device on your tv? Did it sort out the problem?

  4. #49
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    They are coming today after 5pm Stockholm time. No worries, I ll keep you updated.

  5. #50
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    I know you are all waiting for my feedback on the technician's visit today.

    The technician came and notice the problems. He said that since is the 3rd tv I have it is not the case to change the main unit and he didn't do it. He said that he will report everything to the office and they will call me back tomorrow.

    As expected it is not a defect and probably just a crappy motion processing on the tv. Now Philips has to tell us if this is a hardware problem not to be solved with any future upgrades or if this can be manage with the nexts update.

    So Philips please let us know as soon as you finish the report.

    Best regards,
    Gabriel.

  6. #51
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    Quote Originally Posted by gstan80 View Post
    I know you are all waiting for my feedback on the technician's visit today.

    The technician came and notice the problems. He said that since is the 3rd tv I have it is not the case to change the main unit and he didn't do it. He said that he will report everything to the office and they will call me back tomorrow.

    As expected it is not a defect and probably just a crappy motion processing on the tv. Now Philips has to tell us if this is a hardware problem not to be solved with any future upgrades or if this can be manage with the nexts update.

    So Philips please let us know as soon as you finish the report.

    Best regards,
    Gabriel.
    Thanks for the update, looking forward to your reply!

    /J

  7. #52
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    Quote Originally Posted by JJJP View Post
    Thanks for the update, looking forward to your reply!

    /J
    The movie continues.

    They called me and they said they will pick up the TV today or tomorrow, for tests, time in which they will let me have a spare one. )

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    Hi,
    just for statistical reliability, I bought a Philips 47pfl6877T from Elgiganten Jönköping(Sweden) last week and it suffers from same judder as you have described.

  9. #54
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    Quote Originally Posted by graanne View Post
    Hi,
    just for statistical reliability, I bought a Philips 47pfl6877T from Elgiganten Jönköping(Sweden) last week and it suffers from same judder as you have described.
    So now we have like that:

    Sweden
    Elgiganten
    Barkarby (my 1st), Häggvik (my 2nd), Bromma(my 3rd) and
    Jönköping (graanne),

    Denmark:
    - please feel free to fill in the store name.
    Copenhagen (mojoman)

    Turkey:
    - please feel free to fill in the store name.
    - please feel free to fill in the city name. (dbah)

    Fell free to continue this list if you are having the same problems.

    Thanks graanne for your submition and please let us know what would be your decision regarding this issue. Any feedback from the store?

  10. #55
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    Quote Originally Posted by gstan80 View Post
    b. On the Blue Ray 3d Philips BDP6000, VGA, ANTENA, XBOX or any other source, I got judder or motion errors like I hope you can see on my YouTube videos here: http://www.youtube.com/watch?v=zmzDN...4&feature=plcp or http://www.youtube.com/watch?v=aQLLp...2&feature=plcp
    G.
    Do you get the same effects playing xbox games? ie 60hz ones like Call of duty?
    Also I assume your blu ray's are running at 24p, if you switch your blu ray player to 60hz rather than 24p do you see the same issues?

  11. #56
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    Quote Originally Posted by mrb1972 View Post
    Do you get the same effects playing xbox games? ie 60hz ones like Call of duty?
    Also I assume your blu ray's are running at 24p, if you switch your blu ray player to 60hz rather than 24p do you see the same issues?

    Hi,

    Thanks for this suggestion. I will have to try it. Will let you know. I know it runs on auto, now.

    I noticed the same defect when watching HD TV like History HD, and I press the HOME button so I can reach the Image settings. When the HOME MENU pops up, it creates same misunderstanding of motion issue.
    I guess that is the easiest way to check it.

    Else any close scene with a plane landing or a fast zooming out scene. Those mentioned are all on TV..

    However the issues noticed while watching full HD TV channels only are less than any other non HD channel or full HD blue ray movies.

    Best regards,
    G

  12. #57
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    Quote Originally Posted by gstan80 View Post
    So now we have like that:

    Sweden
    Elgiganten
    Barkarby (my 1st), Häggvik (my 2nd), Bromma(my 3rd) and
    Jönköping (graanne),

    Denmark:
    - please feel free to fill in the store name.
    Copenhagen (mojoman)

    Turkey:
    - please feel free to fill in the store name.
    - please feel free to fill in the city name. (dbah)

    Fell free to continue this list if you are having the same problems.

    Thanks graanne for your submition and please let us know what would be your decision regarding this issue. Any feedback from the store?
    Beside this issue and a dead pixel, I like the tv, so I will wait to see if they manage to fix your tv. If they don't I will change to another model or brand. If they do fix it I will stick with this model.
    Have not contacted the store jet.

  13. #58
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    Quote Originally Posted by graanne View Post
    Beside this issue and a dead pixel, I like the tv, so I will wait to see if they manage to fix your tv. If they don't I will change to another model or brand. If they do fix it I will stick with this model.
    Have not contacted the store jet.
    Same for me. I really like the TV and as I already said, the colors and the contrast are far the best compared to all other brands in this price range.

    Other things I like: keyboard on the back of the remote (not fast responding but still.. you have something to type rather than picking up letter using the arrows left right..etc
    Ambilight that creates a complete unique mood while watching.
    Fairly good design even if is not a frame-less one.

    I still hope is something that can be fixed.

    G.

  14. #59
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    Hi all.

    For the ones that are experiecing this issue, could you please provide a video or movie clips where we can clearly see this issue?

    Thank you.
    Best regards
    Benedickte
    Forum Mod

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    Hi!

    I discovered this topic today and I am completely puzzled. I raised the same issue with motion judder at the edges of the screen of my 42PFL6007K one and a half month ago but in the FW related thread. It is FW related. It is FW improvable. It was mentioned several times by different users in the FW thread. Therefore I do not understand Philips behavior in your case.
    The funny thing is that the motion was already improved twice but still is worse than my 42PFL9603D and only around the edges. This issue is even more visible in 3D regardless the source. And the champion test image for this issue is the History Channel HD logo moving on the screen.

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