47pfl6877t

[gstan80]

Hi!

I discovered this topic today and I am completely puzzled. I raised the same issue with motion judder at the edges of the screen of my 42PFL6007K one and a half month ago but in the FW related thread. It is FW related. It is FW improvable. It was mentioned several times by different users in the FW thread. Therefore I do not understand Philips behavior in your case.
The funny thing is that the motion was already improved twice but still is worse than my 42PFL9603D and only around the edges. This issue is even more visible in 3D regardless the source. And the champion test image for this issue is the History Channel HD logo moving on the screen.

Yess! History Channel HD LOGO - GREAT observation!

and I will add the subtitle surroundings shaking like hell when the image is moving, left-right for example..

can you please put up a link on that thread?

[majorusa]

Here you go Benedikte. Look how the logo fractures at the edges of the screen. If you want frame by frame analysis I can give you the video file.



I can tell you also that the same behavior occurs by example in a movie scene where there are soldiers with spears or where you have pronounced vertical lines.

@gstan80

All the firmware threads locate in here:
http://www.supportforum.philips.com/...re-2012-models

I have to admit that I mentioned this problem in the 3D context but searching here you will see like: horrendous movement, artifacts, etc.

[gstan80]

Hi all.

For the ones that are experiecing this issue, could you please provide a video or movie clips where we can clearly see this issue?

Thank you.
Best regards
Benedickte

Benedickte just try calling the tech guy who pass by me and ask him if he saw something wrong or not in the TV'S motion processing. Perhaps you will believe him and he can describe using the Philips technical vocabulary.

I will however come back with lots of videos and I will try to also create slow motion videos so everything can be see clearly, as WE CLEARLY NEED AN OFFICIAL ANSWER.

Best regards,
G

[Philips - Benedickte]

Hi all.

Could you please check what software you got installed on your TV's and report back to me?

Thank you.
Best regards,
Benedickte

[MrPuzzle]

Hi all.

Could you please check what software you got installed on your TV's and report back to me?

Thank you.
Best regards,
Benedickte

Hi Benedickte

Just bought 47PFL6877T/12 a week ago and having the same "judder" issues as posted on this thread. My installed software is: QF1EU-0.133.4.0
There is no new software avalible on Philips.com for my model.
What to do?

Regards, MP

[majorusa]

Benedikte.

I downgraded from 133.5 to 133.4 because 133.5 slowed the TV set. But the judder was present in 133.5 too.

[_Stephan]

Reporting in on the same issue on my 37PFL6007/K12

Whenever there is a static image or text against a moving background there is trouble. I wasn't able to make video's, but captured it on photo, using the BluRay of the documentry 'Marley'. I hope this contributes to resolving this issue.



PS. The 'good' versus 'pixelstorm' image is not a good versus bad settings. It's just that depending on whether the background is also fairly static versus a background that is moving.

[JJJP]

Reporting in on the same issue on my 37PFL6007/K12

Whenever there is a static image or text against a moving background there is trouble. I wasn't able to make video's, but captured it on photo, using the BluRay of the documentry 'Marley'. I hope this contributes to resolving this issue.



PS. The 'good' versus 'pixelstorm' image is not a good versus bad settings. It's just that depending on whether the background is also fairly static versus a background that is moving.

So, can we conclude on that this is a hardware issue?

Philips, please provide me with an answer in the next few days to, why I still should buy this TV, and what you intend to do about this problem? (or you will loose me as a customer)

[_Stephan]

So, can we conclude on that this is a hardware issue?

hi JJJP, I'm not sure yet. I surely hope not! I guess my wordings were somewhat misleading. I tried to say that the settings in both pictures are the same, but that one photo was taken a second after the other. Obviously using the same settings.

I have NOT tried many different settings. But what I did try was using the standard settings as delivered, and switching off all software picutre quality improvement options. It brings me back to the same result...

[mrb1972]

Is this problem only effecting the 6000 range or all the 2012 range?

[gstan80]

Shortly the story is that the service company would like to take my tv for further investigation in their center. Well.. I do not understand that anymore. So I had a Philips technician coming to my house and the Philips HQ has still no opinion about our problems. Instead they are planning to take the TV for what? They can have any TV of such kind because they are all the same. They do not have to take mine for tests..

It is obvious that this issue has no solving and they are just buying time pretending that they have no idea about it.

Philips and Benedickte please let us have an official answer. I am sick of how many times I am switching between Perfect Natural Motion on and off. None of the settings is resolving the problem. As I said, you just change in between 2 bad motion instances. It is either everything ghosting with the Perfect Natural Motion off or Object Edges Judder or distortion with Perfect Natural Motion on.

No ghosting and no object edge judder together is not possible.

As the technician said: "Id does not make any sense to change the main unit since you are already owning the 3rd TV and still have problems"

Now please answer: hardware or software problem?

Be decent and let us know because nobody will pay back the time we lost investigating this problem. First I said that this can really be a bug or something and I was more than glad to help Philips investigating it.

But since for all the amount of time spent (investigating) and nerves consuming (thinking that we payed aprox. 1500 Euro on a tv that is not reflecting the price in the quality), we still do not get an answer, customer protection might be a way to go.

Please answer our requests!

Thank you,
G.

[Knubbo]

Hi
I have just bougt the same type of tv as all other in this thred
Philips 47PFL6877T/12
And i have the exakt same problem as gstan80 with my tv. Ireally hope you can fix this. No i demand it get fixed since i paid 13000 swe/kr for the tv.
If not i will send it back and never buy from philips again.
I really love this tv if this problem can be fixed.

[marnick]

Hi all,

We have the same problem with our 6000 serie..
model 47PFL6067H/12

first thing we did was call the centre where we bought our tv...
they gived us the number of phillips and so we called.

first they checked the firmeware of software and what he said was,
sorry be patient but your tv is much modern that our system here -.-

so he asked to reset everything fully => we did
to check for cheap cables => we have HD/3D gold plated cables of 60€ !!
then he said he know what te problem was and it was some hardware piece that they need to order.

after a week and half of nothing i called and they check and saw that the 'piece' was not availeble anymore.
he said you are going to get a new tv !

as happy as we where.. after mutch calling and chekking and calling for updates
the new tv system came after about month and half i thing ?!

they dropped of the new tv took back the first one and off he go..
after completing the install agaaain the same !!

i went to the place we bought the system and the said we will send a technition...
after a week i called and they said it is not our problem call philips.. --'

We did not called philips sinds then, but the blur and motion is so enoing i searched on the internet and found this forum and see many more people have complanes about this !!

Does anyone have a solution for this is it hardware, software, settings we need to adjust :s ?
pleas help.. (tommorow i decided to call philips about this)....
grtz !

[marnick]

Ow and we never had a flatscreen ever before..
we saw this tv in the store and payed about 1500 for a tv !?
and now we think this is the stopidst thing we ever did -.-

[Knubbo]

marnick
Please let us now what philip says about it when you call them.